Emergency Department Receptionist

To provide an efficient reception service to a variety of patients (who potentially could be vulnerable/challenging due to the nature of their presentation) and all visitors arriving at the Emergency Department, Royal Cornwall, Hospital.

Be a role model demonstrating good communication and ensuring robust and open contact with all emergency department (ED) service users.

To register patients accurately, using the appropriate RCHT systems.

To act as an intermediary between patients, relatives, nursing and medical staff in ED.

Provision of a comprehensive and effective administrative service to support the smooth and efficient running of the ED team which is part of the high quality service delivered by the Emergency Directorate.

Previous experience of working in a customer focused environment is essential.

Previous experience of working within a healthcare environment / clinical setting, and previous experience of using healthcare IT systems would also be desirable.

Ability to organise and prioritise own workload to meet all relevant deadlines is essential.

PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.

To be an employee of the NHS you need to successfully complete the following:

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We reserve the right to close this advert early.

We may be able to offer flexible working. Please discuss at interview.

Royal Cornwall Hospitals NHS Trust (RCHT) is at the heart of acute and specialist care for Cornwall and the Isles of Scilly. We care for a population of around 470,000 people, a number that rises significantly during peak visitor seasons. We employ around 6,700 staff, united by a shared commitment to deliver safe, high-quality care. We provide services across three main hospital sites, with around 780 inpatient beds:

As a teaching hospital, we are proud to work in partnership with the University of Exeter Medical School, the University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School, supporting the next generation of health professionals while continually strengthening our own services.

Education and lifelong learning are central to who we are. The Knowledge Spa, located on the Royal Cornwall Hospital site, is a vibrant hub for medical, nursing and professional education across clinical and non-clinical roles. It plays a vital role in attracting, developing and retaining highly skilled teams who support the care of more than half a million people every year.

We are driven by one clear ambition - Outstanding Care for One and All - care that's safe, kind and high-quality, for every patient and every staff member. We are RCHT.

Qualifications

Essential: - GCSE in English and Maths grade 9 to 4 (A* to C) or equivalent.

Desirable: - Relevant administrative qualification (e.g. NVQ or equivalent admin. certificate); - Any other clinical or administrative courses / qualifications

Experience

Essential: - Previous experience of working in a customer focused environment; - Previous customer service skills / dealing with members of the public.

Desirable: - Previous experience within a healthcare environment / clinical setting; - Previous experience of using healthcare IT systems.

Skills

Essential: - Any evidence of strict attention to detail or good problem-solving skills.

Desirable: - Previous use of PAS (or similar acute hospital administration system).