Emergency Department Receptionist

To provide a front of house customer service to all patients, relatives and visitors attending the Emergency Department.

Support the clinical teams and operational team in the delivery of safe, effective and patient-centered care by undertaking a wide range of administrative and clerical duties

Please scroll down to access the full Job Description and Person Specification located in Documents to download.

If you have further queries please dont hesitate to contact the line manager using the contact details below

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

PLEASE NOTE - WE CANNOT OFFER SPONSORSHIP FOR THIS ROLE. Applications are welcome from candidates who already hold an independent right to work in the UK and do not require sponsorship, such as those on a Dependent Partner/Spouse visa. However, we are unable to consider applicants who require visa sponsorship now or in the future, including those currently holding a Graduate Visa (Post-Study Work Visa) where ongoing sponsorship would be required to continue employment.

Qualifications

Essential: - GCSE or equivalent in English and Maths; - Basic computer skills including Windows packages

Desirable: - NHS Medical terminology understanding

Skills and Experience

Essential: - Good verbal and written communication skills; - Key board skills; - Ability to remain focused on task in hand

Desirable: - Demonstrate ability to work within the needs of a changing service

Governance

Essential: - Upholds and models the Trust values

Personal/professional attributes

Essential: - Previous experience customer service/Receptionist/ Office

Desirable: - Customer Service Course; - NHS experience; - To contribute to the improvement of the quality of service provided