Emergency Department Receptionist

We're looking for a confident and compassionate individual to join our Emergency Department team, providing essential front-line support in a fast-paced and dynamic environment. As the first point of contact for patients, relatives, colleagues, and emergency services, you'll play a key role in ensuring the smooth running of both reception and clinical areas.

You'll gather patient information, register arrivals using ED systems, and generate ED cards. After treatment, you'll collect and prepare documentation for scanning. You'll also respond to enquiries in person and by phone, assist with emergency ambulance arrivals, and liaise with medical staff throughout the department.

Additional duties include sending GP letters electronically, managing fracture clinic referrals and emails, booking follow-up appointments via the iPM system, and providing cover for reception shifts during staff absences. The role requires confidence in dealing with the public, strong computer skills, and the ability to remain calm under pressure. You'll often support patients who may be distressed, so empathy and professionalism are essential in this role.

This is a team-oriented role, ideal for someone who brings enthusiasm, initiative, and a collaborative spirit. If you thrive in a busy environment and are passionate about supporting patient care, we'd love to hear from you.

The Emergency Department is the busiest area of the hospital, and we take great pride in our exceptional teamwork and commitment to delivering outstanding service across the department. As a Receptionist, youll be at the heart of this fast-paced environment, playing a key role in supporting both patients and staff.

Youll be responsible for registering patients on arrival using the ED computer system and System One, generating ED cards and ensuring accurate booking onto the relevant systems. Once treatment has been completed, youll collect and prepare ED cards for scanning, maintaining the flow of essential documentation.

This role also involves close liaison with medical and professional staff, as well as direct communication with patients and their relativesboth on arrival and following admission. Your ability to remain calm, professional, and compassionate will be crucial in helping us provide the highest standard of care and support.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Our values

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job

Qualifications

Essential: - Good Basic Education; - Knowledge, Experience of Computer systems

Desirable: - At least 3 GCSEs - Grade C or above, or similar qualification or experience; - In-depth knowledge of how the systems work

Experience

Essential: - Clerical Experience; - Reception Experience; - Dealing with the public; - Able to prioritise own workload

Desirable: - NHS Experience

Knowledge

Essential: - Understanding of the need of confidentiality awareness at all times.

Desirable: - Have knowledge of NHS computer systems.; - Knowledge of NHS/Hospital and the functionalities.

Skills

Essential: - Accurate keyboard skills; - Flexible and adaptable; - Be methodical in way of working