Emergency Department Reception Manager

The post holder will be responsible for the day-to-day management and leadership of the Emergency Department administrative and reception teams, ensuring the delivery of a high-quality, efficient, and patient-focused service. Key responsibilities include workforce management, recruitment and retention, performance and attendance management, rota oversight, training and development, data quality and clinical coding compliance, meeting national and local performance targets, financial monitoring, complaint and incident management, policy implementation, continuous service improvement, and maintaining effective communication with a wide range of internal and external stakeholders. The post holder will work closely with the ED Management Team to support the delivery of safe, effective, and patient-centred care, while ensuring administrative processes are compliant with Trust policies and procedures.For further details on the duties, responsibilities, and person specification for this role, please refer to the full Job Description and Person Specification.

The post holder will provide operational leadership and day-to-day management of the Emergency Department administrative and reception teams, ensuring the delivery of a high-quality, efficient, and patient-centred administrative service. They will be responsible for workforce management, including recruitment, retention, staff development, performance management, attendance monitoring, and rota coordination. The role will oversee key administrative functions such as patient registration, appointment management, clinical coding, data quality, and compliance with Trust policies, procedures, and performance standards. Working closely with the multidisciplinary Emergency Department team, the post holder will support service improvement initiatives, monitor performance and financial controls, manage complaints and incidents, contribute to audits and governance activities, and ensure effective communication with patients, staff, and external stakeholders. The successful candidate will play a key role in supporting the safe, effective, and efficient delivery of Emergency Department services. For further information about the duties, responsibilities, and requirements of the role, please refer to the full Job Description and Person Specification.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Our values

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarise yourself with all requirements of the job

Qualifications

Desirable: - Leadership / management qualification

Experience

Knowledge

Personal Skills

Desirable: - Empathetic and approachable to manage sensitive situations; - Can lead and support teams through change; - Evidence of service improvements