Elective Care Hub Team Manager, Band 5

• Responsible for the line management and day-to-day supervision of the team
• Manage and monitor the non-pay budget ensuring appropriate levels of stationery & equipment is maintained.
• Investigate complaints relating to the team
• Assist the Head of Elective Access in the development and implementation of local policies and procedures to improve the effectiveness of the department. This can include monitoring and evaluating new processes.
• Assist the Head of Elective Access with the monitoring and updating of data quality reports as relevant to the area.
• Take lead role for Health and Safety of the team.
• Responsible for planning and implementing induction programme for recently appointed team members
• Develop local rolling training programme for new and existing staff, in conjunction with PAS Training and Information Departments.
• Ensure staff complete the agreed Trust mandatory training.
• Be proactive in own Personal Development to ensure ability to support own staff
• Maintain the personal files of the team members
• Monitor performance, sickness absence and annual leave and take appropriate action when necessary.
• Complete F200's for authorisation
• Conduct annual appraisals/performance reviews, incorporating KSF and identify training requirements.

• Responsible for planning and implementing induction programme for recently appointed team members
• Develop local rolling training programme for new and existing staff, in conjunction with PAS Training and Information Departments.
• Ensure staff complete the agreed Trust mandatory training.
• Be proactive in own Personal Development to ensure ability to support own staff.

• Commission all stationery and office equipment for the span of control.
• Monitor the delivery of goods procured and distribute as appropriate
• Maintain accurate records of the commissioning, procurement and delivery of goods and authorise payment in a timely manner.
• Resolve issues of quality or delivery with the suppliers.
• Negotiate with suppliers to ensure best deal.

• Source, collect and validate accurate RTT (Referral to Treatment) data in accordance with agreed practices and standards
• Ensure, through accurate data validating, the RTT (Referral to Treatment) data reported to the Department of Health is accurate
• Use patient notes, existing databases, and Trust systems to formulate, validate and confirm patient pathways
• Create databases to collect and monitor complex data, maintain and update databases
• Record accurately the validation of patient data
• Monitor and ensure accuracy of data relating to inter-hospital transfers and respond to external queries relating to those data.
• Input the collected data into Trust systems in a timely and accurate manner
• Liaise with clinicians, nursing staff and other staff as appropriate to achieve collection of accurate data and missing notes
• Educate medical, clinical and administrative staff within the Trust on the complex principles of clock start and stop validation and the use of RTT codes
• Identify any pathway trends or specific trends within specialties and highlight areas of concern
• Undertake and participate in local audits, surveys and any relevant pathway research to fulfil the requirements of the RTT Target
• Plan and organise multi-disciplinary meetings
• Advise and demonstrate own activity and work role to less experienced, or new employees in the team
• Review of all RTT documentation as directed by line manager
• Pilot the use of pathway ID functionality on PAS
• Collect additional data on an ad-hoc basis

Essential

• Effective communication and interpersonal skills. Guidance: Demonstrates the ability to communicate clearly and professionally with colleagues, patients, service users
• Ability to work collaboratively within a multidisciplinary team. Guidance: Evidence of building positive working relationships and contributing to team objectives.
• Organisational and time management skills. Guidance: Ability to prioritise workload, meet deadlines, and manage competing demands effectively.
• Commitment to equality, diversity and inclusion. Guidance: Demonstrates understanding of and commitment to promoting inclusive working practices.
• IT literacy relevant to the role
• Educated to Degree level, or equivalent post-secondary education experience working as a team leader or supervisor in a large complex healthcare organisation.
• Appropriate experience within a demanding healthcare environment or equivalent job role setting

Desirable

• Relevant professional qualification or additional training
• Experience of service improvement or project work