E-Roster Co-ordinator/ Trainer
Walsall Healthcare NHS Trust
Walsall, WS2 9NGView on map(opens Google Maps in a new tab)
Salary
£28,392 to £31,157
Contract
Permanent
Hours
Not specified
Closing date
2 November 2026
12 days leftJob description
The ERostering Team are responsible for supporting the productivity and development of the electronic rostering system for all non-medical staff group...
- To assist in the implementation, development and maintenance of the Trust's electronic rostering system
- Specialist training to support the delivery of an efficient electronic rostering support and data quality function
- To support the effective use of the electronic rostering system by providing technical expertise to stakeholders resolving queries in a timely manner
- Assist with the monthly preparation and submission of the time & attendance and absence information
- To maintain a high level of competence on the Trust's suite of rostering products, keeping up to date with new functionality and to undertake training from the supplier when available
- Assisting with the roll-out of new rostering-related products and educating staff on its use
The primary responsibility of the role is to perform comprehensive system administration tasks as required to deliver and maintain a Trust wide ERostering system, as well as contribute to the development and delivery of an effective and ongoing training program to new and existing users across the Trust. The post holder will be primarily responsible for the delivery of administrator level training.
The role will involve supporting the teams operational activities, namely co-ordination of internal activity and ensuring that integrated systems and applications are administered, maintained and optimised to provide an effective and efficient service.
The role of the ERoster Co-Ordinator/Trainer is to assist the ERoster Systems Lead and Administrator in providing a comprehensive Help Desk support service to all users of the system. There will be an ongoing requirement to investigate and resolve user problems, escalating any system issues to the service provider and ERoster Systems Lead when necessary.
The post holder will support the continued roll-out of ERoster software across the Trust which will involve intensive training, configuration and reporting to ensure the system meets the needs of departments and complies with Trust requirements.
The post holder will provide detailed support to those who use the system and continuous guidance to all levels of staff including those that build rosters and manage their workforce. They will, when necessary, challenge users to ensure they are creating cost effective rosters which support the budget.
The post holder will also be responsible for maintaining employee data within the ERostering system. This aspect of the role involves adding and removing staff from the system, updating assignment and contractual information, amending personal details whilst aligning information between ESR and ERoster.
They will develop and maintain a range of reports that support the trusts management objectives and facilitate any testing for routine and exceptional upgrades as well as the day-to-day administration of the ERostering system.
The post holder will be responsible for maintaining a high level of accuracy, data cleanliness and the provision of data continuity within the ERostering system.
The post holder will have the ability to work without direct supervision and will prioritise work and manage time effectively. Furthermore, they will escalate as required to their line manager as well as deputising in their absence. They will be required to work collaboratively with staff at all levels of the organisation.
The post holder will support ERoster system improvements and development and be responsible for the administration and support of any ERostering projects or service improvements as they arise.
As part of the role, the post holder will also be involved in the admin of connecting systems within the organisation and liaison with the external software supplier.
A key responsibility is the embedding of the ERoster systems and work processes which underpin the principles of good workforce planning.
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space
Qualifications
Essential
- Diploma level 3 qualification in Business Studies/Administration or equivalent knowledge, skills and experience
- Minimum of GCSE Grade C or equivalent in Mathematics and English Language/5 GCSEs including maths and English
Desirable: - Educated to A-Level or equivalent; - Specialised IT skills to advanced ECDL Certificate level or equivalent
Knowledge
Essential
- Knowledge of rostering administration, medical staffing or rota management in an NHS setting
- Knowledge of ERostering software and ESR
- Knowledge of rota management
Desirable
- Knowledge and understanding of the AFC rules and impact upon ERostering utilisation
- Knowledge and experience of supporting training for large projects and presenting/influencing diverse groups.
Experience
Essential
- Able to exchange confidential, sensitive or contentious information with knowledge and understanding of information security and confidentiality
- Understanding of relevant legislation including employment law and data protection
- Knowledge of the workforce management priorities to an NHS Trust
- Proven ability in using and delivering training in relation to ERoster and/or ESR
- Experience of working within an administrative role using Erostering software to include working within defined administrative procedures and following policies
- Experience of Office Management with minimum guidance
- Experience of working within the NHS using ERostering software
- Experience of designing, developing and delivering a training programme to including development of user guides
- Experience of delivering training and presenting on a 1-1 or group basis
- Experience of producing and presenting reports from ERostering Software
- Experience of using ESR and an understanding of the links to ERostering software
- Experience of extracting data for reports from a database, presenting the information and knowledge in user-friendly formats
Desirable: - Evidence of managing projects, tasks, responsibilities with minimum guidance; - Experience of use of the Bank module within ERostering software
Skills
Essential
- Knowledge of MS Office applications to a high level, with a focus on Excel, Word, PowerPoint and Outlook
- Advanced keyboard and presentation skills
- Excellent communication skills, both verbal and written to interact with staff at all levels explaining difficult issues with ease and remaining calm under pressure
- Excellent organisational and time management skills
- Ability to analyse and interpret data using the system and report information clearly
- Able to competently use and interrogate IT systems relevant to staff management functions
- Excellent Customer Service skills
- Problem solving skills
- Ability to incorporate the views of service users using a range of approaches
- Able to provide support to wards/services and assisting improvements for service users
- Experience of system testing for upgrades to ensure correct functionality
- Demonstrates ability to concentrate for long periods of time
- Ability to plan and prioritise own workload and work to deadlines
- An ability to verify data to a high standard to ensure system integrity
How to apply
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Provenance
Source
NHS Jobs
First seen
20 October 2026
Last checked
21 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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