Doctors Receptionist / Care Navigator
Central Surgery
Southend on Sea, SS2 4UBView on map(opens Google Maps in a new tab)
Salary
£12.71
Contract
Permanent
Hours
Not specified
Closing date
4 October 2026
1 day leftJob description
Part-time receptionist/ Care Navigator required for GP practice in Southend-on-Sea. Hours will be 15 to 25 per week, worked on a rota basis between 8:...
Main duties of the receptionist/administrator role will include;
Face to face and telephone communication with patients and external contacts, booking appointments, dealing with patients queries, taking messages, liaising with doctors, nurses and administrative staff.
A wide range of administrative support tasks, including scanning documents, processing prescriptions, using our online triage system and general admin duties as required.
The post holder will work as part of a busy reception and administration team, providing a professional, efficient and friendly service to patients and visitors.
Main Duties and Responsibilities- Receive, assist and direct patients accessing practice services, including use of the online triage system (Anima).
- Manage incoming telephone calls, handling enquiries courteously and efficiently.
- Book, amend and cancel appointments in accordance with practice procedures.
- Register new patients and process temporary resident requests.
- Signpost patients to the most appropriate service or healthcare professional.
- Process prescription requests in line with practice protocols.
- Maintain accurate patient records and update demographic information as required.
- Process incoming clinical correspondence and undertake general administrative duties.
- Handle patient enquiries both face-to-face and over the telephone.
- Take accurate messages and ensure they are passed promptly to the appropriate team member.
- Support the smooth day-to-day running of the practice.
- Work collaboratively with clinicians, administrative staff and external healthcare organisations.
- Undertake any other reasonable duties appropriate to the role as requested by the Partners or Practice Manager.
ConfidentialityThe post holder will have access to confidential patient and practice information and must maintain confidentiality at all times in accordance with GDPR, Data Protection legislation and Practice policies.
Training and DevelopmentThe post holder will participate in mandatory and role-specific training and contribute to their own professional development.
We are a medium sized surgery looking after approximately 8000 patients, with a clinical team of GPs, Nurses and Associate Practitioners. We have a dedicated and supportive team of receptionists, secretaries and administrators who you will be working alongside on a daily basis.
Qualifications
Essential
- Previous GP reception experience.
- Previous SystmOne experience.
- GCSE (or equivalent) Grade 4/C or above in English and Mathematics.
- Excellent communication and interpersonal skills.
- Good IT and administrative skills.
- Ability to work effectively in a busy environment and prioritise workload.
- Professional, reliable and team-focused approach.
- Flexible to work a mixture of morning and afternoon shifts.
Desirable: - Experience of using Anima or another online consultation/triage system.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
14 September 2026
Last checked
16 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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