Dispenser & Prescriptions Administrator

• Provide a high-quality dispensing and prescription administration service that supports clinicians and the wider practice team.
• Play a key role in the safe, accurate and timely management of repeat prescriptions and the dispensing of medicines.
• Work flexibly across both dispensing and prescriptions, following clinical direction and protocols.
• Act as a main point of contact for medication-related enquiries, communicating sensitively and professionally with patients, carers, pharmacies and other healthcare professionals.
• Support the management of patients' medication needs, including identifying those due for review or monitoring.
• Help ensure the smooth day-to-day running of the dispensary and prescriptions team.

• Accurately dispense acute and repeat prescriptions as authorised by GPs and prescribing clinicians, checking all medicines and appliances against the prescription and querying any concerns with the authorising or duty doctor before dispensing.
• Enter and maintain accurate medication records on EMIS, ensuring patient records are kept up to date in line with Practice procedures.
• Identify patients due for medication reviews, chronic disease monitoring or drug monitoring checks, and support the coordination of this work with clinical staff.
• Act as a primary point of contact for medication-related enquiries, liaising professionally and sensitively with patients, carers, community pharmacies and healthcare professionals.
• Endorse, collate and submit prescription forms to the PPD in accordance with current guidelines, and promptly report any FP10 returns or PPA feedback to the Dispensary Manager.
• Contribute to the effective management of dispensary stock, including ordering, checking deliveries, rotating stock, removing out-of-date items, and ensuring all medicines are stored appropriately and in line with manufacturer guidance.
• Ensure refrigerated medicines are stored at the correct temperature and maintain an accurate temperature control logbook.
• Collect and record prescription charges and private fees accurately, ensuring all financial transactions are handled and documented in accordance with Practice policy.
• Maintain confidentiality, data protection and information governance standards at all times.
• Undertake general duties consistent with the role, including answering telephone calls, inputting data and supporting the wider team, to contribute to the effective running of the service.

Desirable

• Previous experience in a dispensary, community pharmacy or prescriptions role.
• Knowledge of dispensary procedures, controlled drugs and stock management.
• Familiarity with clinical systems such as EMIS and Docman.
• Understanding of repeat prescription processes and medication reviews.