Dispenser (GP Practice)

You will play a key role in the day-to-day running of our dispensary, ensuring prescriptions are processed safely, efficiently and to a consistently high standard. Working closely with clinicians and the wider practice team, you will help manage queries, prioritise workload and support a smooth and timely service for patients.

The role involves accurate dispensing of medications, maintaining appropriate stock levels, and ensuring all work is carried out in line with practice procedures and safety requirements. You will also provide a professional and approachable service to patients, handling queries with care and attention.

This is a busy and varied role where attention to detail, organisation and reliability are essential. You will be expected to work both independently and as part of a team, contributing positively to the dispensary and wider practice. Experience of working in a dispensary setting and the ability to manage workload effectively will be important in this role.

Main Duties and Responsibilities

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Process repeat and acute prescriptions in a timely and accurate manner

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Dispense medications in accordance with prescriptions, standard operating procedures and legal requirements

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Ensure all medications are correctly labelled and checked prior to issue

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Liaise with GPs and other clinicians regarding prescription queries or discrepancies

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Provide a professional and courteous service to patients, responding to queries and requests appropriately

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Manage and prioritise workload to ensure safe and efficient dispensing

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Maintain accurate records and ensure confidentiality is upheld at all times

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Support stock control, including ordering, receipt, storage and rotation of medications

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Ensure the dispensary is kept clean, organised and compliant with health and safety standards

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Identify and report any dispensing errors, incidents or near misses in line with practice procedures

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Participate in audits and support quality improvement within the dispensary

Team Working

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Work collaboratively with the dispensary, reception and clinical teams

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Support colleagues and contribute to a positive team environment

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Communicate effectively with all members of staff to ensure continuity of service

Confidentiality

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Maintain strict confidentiality in relation to patient and practice information at all times

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Comply with GDPR and data protection requirements

Health & Safety

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Adhere to practice health and safety policies

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Ensure safe handling and storage of medications

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Report any risks, incidents or concerns promptly

Equality and Diversity

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Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies

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Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues

Training and Development

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Participate in ongoing training and development as required

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Keep up to date with changes in dispensing practice and relevant guidelines

Other Duties

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Undertake any other duties appropriate to the role as required by the Practice Manager

Ashcroft Surgery is a well-established GP practice providing high-quality, patient-centred care to our local community. We are proud of our approachable and supportive team culture, where staff work collaboratively and are encouraged to share ideas and contribute to improving how we deliver services.

We recognise that a positive and well-organised working environment is essential, and we place real emphasis on creating a practice where people feel valued, respected and supported in their roles. Our team works closely across clinical and non-clinical areas, with a strong emphasis on communication, consistency and mutual support.

We are continuously reviewing and improving how we work as a practice, with a focus on making systems and processes effective for both patients and staff. This means you will be joining a team that is forward-thinking, open to change, and committed to creating a manageable and well-run working environment.

We offer a friendly and stable workplace, opportunities for development, and the chance to be part of a team where your contribution is recognised and you can feel confident in your role.

Qualifications