Dispenser (GP Practice)

You will play a key role in the day-to-day running of our dispensary, ensuring prescriptions are processed safely, efficiently and to a consistently high standard. Working closely with clinicians and the wider practice team, you will help manage queries, prioritise workload and support a smooth and timely service for patients.

The role involves accurate dispensing of medications, maintaining appropriate stock levels, and ensuring all work is carried out in line with practice procedures and safety requirements. You will also provide a professional and approachable service to patients, handling queries with care and attention.

This is a busy and varied role where attention to detail, organisation and reliability are essential. You will be expected to work both independently and as part of a team, contributing positively to the dispensary and wider practice. Experience of working in a dispensary setting and the ability to manage workload effectively will be important in this role.

Process repeat and acute prescriptions in a timely and accurate manner

Dispense medications in accordance with prescriptions, standard operating procedures and legal requirements

Ensure all medications are correctly labelled and checked prior to issue

Liaise with GPs and other clinicians regarding prescription queries or discrepancies

Provide a professional and courteous service to patients, responding to queries and requests appropriately

Manage and prioritise workload to ensure safe and efficient dispensing

Maintain accurate records and ensure confidentiality is upheld at all times

Support stock control, including ordering, receipt, storage and rotation of medications

Ensure the dispensary is kept clean, organised and compliant with health and safety standards

Identify and report any dispensing errors, incidents or near misses in line with practice procedures

Participate in audits and support quality improvement within the dispensary

Work collaboratively with the dispensary, reception and clinical teams

Support colleagues and contribute to a positive team environment

Communicate effectively with all members of staff to ensure continuity of service

Confidentiality

Maintain strict confidentiality in relation to patient and practice information at all times

Comply with GDPR and data protection requirements

Health & Safety

Adhere to practice health and safety policies

Ensure safe handling and storage of medications

Report any risks, incidents or concerns promptly

Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies

Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues

Training and Development

Participate in ongoing training and development as required

Keep up to date with changes in dispensing practice and relevant guidelines

Other Duties

Undertake any other duties appropriate to the role as required by the Practice Manager

Ashcroft Surgery is a well-established GP practice providing high-quality, patient-centred care to our local community. We are proud of our approachable and supportive team culture, where staff work collaboratively and are encouraged to share ideas and contribute to improving how we deliver services.

We recognise that a positive and well-organised working environment is essential, and we place real emphasis on creating a practice where people feel valued, respected and supported in their roles. Our team works closely across clinical and non-clinical areas, with a strong emphasis on communication, consistency and mutual support.

We are continuously reviewing and improving how we work as a practice, with a focus on making systems and processes effective for both patients and staff. This means you will be joining a team that is forward-thinking, open to change, and committed to creating a manageable and well-run working environment.

We offer a friendly and stable workplace, opportunities for development, and the chance to be part of a team where your contribution is recognised and you can feel confident in your role.

Qualifications

Desirable: - Previous experience in a GP dispensing practice; - Knowledge of clinical systems (e.g. EMIS); - Understanding of repeat prescribing processes