Dispenser
Cwm Garw Practice
Pontycymer, CF32 8NNView on map(opens Google Maps in a new tab)
Salary
£12.85 to £13.05
Contract
Permanent
Hours
Not specified
Closing date
31 October 2026
10 days leftJob description
We are seeking a motivated, reliable, and patient-focused individual to join our friendly dispensary team. This is an excellent opportunity to play a ...
Based across Bettws and Llangeinor Dispensaries, this role offers an excellent opportunity to become part of a friendly, supportive practice team dedicated to delivering high-quality patient care to our local communities.
As a Dispenser, you will play a key role in ensuring patients receive their medications safely, accurately, and efficiently. Your responsibilities will include processing repeat prescription requests, dispensing medicines and appliances, preparing monitored dosage systems, managing medication stock levels, ordering supplies, and maintaining strict medicines governance and controlled drug procedures. You will also support patients with medication queries, undertake medication reviews (DRUMS), contribute to quality assurance programmes and audits, and help maintain a safe, organised, and compliant dispensary environment.
Alongside your dispensary duties, you will work collaboratively with clinicians and colleagues across the practice, providing excellent customer service to patients both in person and over the telephone. The successful candidate will demonstrate a commitment to confidentiality, teamwork, professionalism, and continuous improvement, helping to ensure the smooth running of the practice at all times.
- It is the responsibility of each staff member to assist in the smooth running of the Practice in general, and to project a positive and friendly image to our patients and other professionals who may contact us either in person or via the telephone.
- To act with the strictest confidentiality regarding all aspects of patient care and practice business
- To recognise peoples needs for alternative methods of communication and respond accordingly
- To facilitate patients accessing the clinical care provided by the practice
- To support the GPs and Nurses in providing that care
- To ensure that all visitors and telephone callers to the practice are greeted professionally
- To deal with patient enquiries efficiently and courteously
- To ensure all telephone calls are managed appropriately
- To access patient medical records where needed
- To assist with maintenance and security of the premises
- To keep up to date with policies and procedures within the practice
- To assist in the training of colleagues (demonstrating own tasks)
- To act as a chaperone to a clinical colleague for patient examinations
- To assist in collecting data for audits
- To participate in staff meetings
- To participate in staff training
- To keep updated in basic life support and putting that basic life support training into use during times of emergency
- To participate in appraisal including taking responsibility for maintaining a record of own personal and/or professional development
- To take responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
- To assess own performance and take accountability for own actions, either directly or under supervision
- To contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- To have a thorough knowledge of all practice policies and procedures
- To work in accordance of written protocols
- To provide administrative support for clinical staff.
- To support colleagues in workload when needed
- To prepare equipment for calibration and PAT testing
- To participate actively in no blame significant event analysis
- To ensure building security/premises at the end of the day and ensure the building is totally secured, internal lights off and alarm activated.
- To carry out any other duties agreed between employee and the practice to ensure the smooth running of the practice
- To keep own work areas and general/patient areas free from hazards
- To report potential risks identified
- To participate in the overtime rota to cover staff sickness and holidays
- To make refreshments
- To undertake any other reasonable duty as needed
Dispensers only
- To ensure that the dispensary is kept tidy and well organised at all times
- To open and close the dispensary
- To work under the directives of the dispensary SOPs, reporting any non- compliance in keeping with practice procedure
- To take orders for repeat prescriptions and acute medication queries
- To dispense drugs and appliances
- To ensure all dispensed items are checked.
- To fill and dispense monitored dose systems
- To ensure that drug alerts are actioned promptly
- To undertake opportunistic health promotion of patients
- To maintain stock check and rotate dates on stock
- To maintain security of drug stock
- To maintain CD registers and strict CD stock control
- To arrange safe disposal of out of date and retuned drugs
- To arrange the safe destruction of out of date and returned controlled drugs
- To provide a list of near dated stock to clinicians
- To undertake DRUMS with patients
- To participate in DSQS
- To participate in dispensary audit
- To order drugs from wholesalers ensuring adequate though not excessive stock levels
- To ensure that stock is received and stored in an appropriate manner in accordance with manufacturers instructions
- To return unordered or damaged stock to suppliers
- To assist the stock taker where necessary
- To complete the end of month WP34
- To count and tabulate all PA items
- To prepare delivery items for the delivery driver
- To clean the dispensary
Cwm Garw Practice is a well-established dispensing GP practice serving a rural and semi-rural population in Wales. We provide comprehensive General Medical Services (GMS) and pride ourselves on delivering high-quality, patient-centred care within NHS Wales.
As a dispensing practice, we offer an integrated service to our patients, supported by an experienced and efficient dispensary team. We work closely with our local Primary Care Cluster, community services and secondary care colleagues.
Our multidisciplinary team includes GPs, practice nurses, pharmacists, HCAs, care coordinators, dispensary staff and a strong administrative and management team. We actively promote staff wellbeing, professional development and sustainable working practices.
Qualifications
Essential
- Dispensing NVQ 2/3 or equivalent
- Competent IT abilities
- Good Communication Skills
- Good Organisation Skill
- GCSEs in English and Maths
- Past Experience
- Be able to work as part of a team
- Attention to detail
- Be accurate
Experience
Essential: - Worked previously in Dispensing / Pharmacy
Desirable: - Worked in Primary Care
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
8 September 2026
Last checked
10 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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