Director of Income Generation and Engagement

You will bring,

The ability to spot opportunities, make confident strategic decisions and turn ambition into sustainable results.

Exceptional communication, influencing and relationship building skills, with the confidence to engage a wide range of stakeholders.

An inclusive leadership style and experience of building, motivating and developing high-performing teams.

guidance and challenge at executive leadership team level to ensure that the

Income and Engagement Directorate is aligned to the efficient delivery of

hospice strategy.

assurance to the Board of Trustees that St Joseph's is fully compliant in how

we manage and control our fundraising, retail, commercial, communications and

marketing activities; prepare reports and represent the Senior Management Team

on the Finance and General Purposes Committee and Board meetings.

Drive

change with a focus on strategy delivery, service optimisation, policy

modernisation, value for money, data-driven decision-making and enhancing

patient and family experience.

our organisational strategy into multi-year operational plans for income

generation, marketing and communications, with enhanced reporting and analytics

capabilities to support senior leadership in making more evidence-based

decisions.

the other SMT members, contribute to and take responsibility for maintenance of

the organisational risk register, being specifically responsible for

Fundraising, Retail and Commercial risks.

With the other SMT members, champion

a culture of collaboration, high performance, innovation, and continuous

improvement, expecting and delivering excellent management of employee

relations, whilst promoting effective and uplifting working relationships.

Lead

the strategic development, implementation and monitoring of comprehensive

income-generation plans aligned to the hospice's service development

aspirations.

and monitor effective performance measures for Commercial, Fundraising, and

Communications departments, setting clear performance targets and KPIs.

Identify,

appraise and implement new income opportunities, commercial partnerships and

business models, diversifying revenue streams and including development of

digital fundraising capability.

Prepare

robust business cases, market analyses, and return on investment reports for

review by the Chief Executive and Board.

Strengthen

donor stewardship, legacy promotion and community partnerships to secure

long-term unrestricted income.

Work

with CEO, Senior Managers and Trustees to develop strategic relationships with

major donors, corporate partners, and trusts and foundations which secure

transformational gifts.

Ensure

that all fundraising activities are ethical, transparent and compliant with

fundraising regulations.

Be

accountable for the effective and compliant use of the CRM system to support a

high-end and holistic approach to the account management of funders and

stakeholders.

Retail

and Commercial Operations

Drive

profitability across all trading activities, managing commercial risk and

ensuring compliance with charity, tax and trading regulations.

Ensure

multi-year plans for strategic development of retail and commercial income,

including property leases and venue/room hire, optimising income while

providing a high-quality customer experience.

collaboration between retail, commercial, fundraising, marketing and

communications to strengthen brand consistency and customer engagement.

collaboration between commercial operations and facilities to ensure compliant

health and safety at work, maintenance of all commercial property and retail

premises, and excellent customer experience.

Lead

financial planning, forecasting and performance management for all commercial

activities.

Work

in partnership with the Director of Finance, Facilities and Digital to ensure

robust budgeting, cost control and timely financial reporting.

Marketing

and Communications

Be

the guardian of the hospice brand, ensuring consistent messaging, tone of

voice, and visual identity across all platforms.

all departments to develop professional and engaging materials which drive

increased brand awareness and growth in active supporter base, including

publications, social media content, fundraising propositions, applications,

proposals, appeals, pitches and reports.

Oversee

digital channels and their development, including the website, social media,

email marketing, and analytics, ensuring content is optimised for engagement

and conversion.

the hospice media relations and PR, strengthening relationships with media

outlets, and generating press releases and positive media coverage.

strong relationships with local organisations, corporates and networks to

enhance visibility, and promote referral for care and support for income

generation.

Governance

and Compliance

compliance with all relevant regulatory frameworks including the Fundraising

Regulator Code of Fundraising Practice, Gambling Commission requirements, where

lotteries operate, UK GDPR and Data Protection Act, Gift Aid regulations,

Institute of Fundraising standards, and Charity Commission requirements.

hospice and charity governance requirements are met, including provision of

regular assurance reports for relevant Board committees.

The

post holder may be required to undertake other duties appropriate to the grade

and nature of the role, as reasonably requested.

St Josephs Hospice was founded in 1905 by the Religious Sisters of Charity and built on a rich Catholic heritage. Today, we are an Investors in Diversity awarded charity, providing expert, compassionate care to people of all backgrounds, cultures, and beliefs across East and North London.

Our specialist palliative care servicesdelivered at home, in our in-patient unit, and through out-patient clinicsare grounded in respect for human dignity and guided by compassion, justice, and a deep commitment to quality. Our values guide us in everything that we do. We work to ensure that everyone receives the support they need, with kindness, understanding, and respect by delivering individualised, responsive and holistic support to patients and their families.

Why work for us

If you are ready to bring fresh thinking, bold leadership and a passion for lasting impact, we would be delighted to hear from you. Join St Josephs Hospice and help shape a sustainable future for exceptional, compassionate care.

Apply for this role by emailing a CV and Covering

Letter, addressing Person Specification points, to Recruitment@stjh.org.uk.

Knowledge

Competences

Personal Attributes

Essential: - All our employees are expected to model our values and help others to do so. Our values are quality, justice, compassion, advocacy, and respect.

Experience

Desirable: - Leading retail and commercial operations.; - Leading major capital campaigns.; - Designing and scaling new income generation products or initiatives.