Digital Implementation Manager

The role will focus on leading the implementation of primary care

EPR systems, translating programme strategy into integrated delivery plans and

ensuring that implementation activity meets agreed standards for quality,

safety, governance and delivery.

The postholder will manage complex risks, issues, dependencies,

resources and supplier performance, providing senior implementation leadership

and assurance throughout the migration process. They will coordinate readiness

reviews, testing, training, cutover, go-live and hypercare, ensuring continuity

of primary care services and the safe adoption of new digital systems.

Working collaboratively with GP practices, clinical and

operational teams, digital transformation leads, suppliers, technical

specialists and London-wide and national partners, the postholder will support

interoperability, consistent implementation approaches and the achievement of

measurable programme benefits.

The Digital Implementation Manager will provide senior leadership

for a portfolio of primary care EPR implementations across South East London

and other London ICBs. The postholder will be accountable for coordinating

delivery from initiation and readiness assessment through to go-live, hypercare

and transition into business-as-usual support.

The role requires significant autonomy, strong programme

management expertise and the ability to influence stakeholders across

organisational boundaries. The postholder will ensure that implementation

decisions are evidence-based and that patient safety, service continuity,

information governance and value for money remain central to delivery.

Lead a

portfolio of concurrent GP practice implementations, developing integrated

plans, priorities, milestones and measurable outcomes.

Coordinate

discovery, data preparation, system configuration, testing, training, cutover,

go-live, hypercare and handover activities.

Establish

and assure implementation readiness standards, reviewing evidence and making

recommendations at formal readiness and go-live decision points.

Manage

delivery risks, issues, assumptions, dependencies and escalations, implementing

recovery plans where required.

Coordinate

deployment sequencing, capacity planning, resource allocation and

interdependent workstreams across multiple practices.

Monitor

supplier performance, milestones, deliverables, expenditure and value for

money.

Establish

robust programme controls, maintain accurate documentation and provide progress

reports, dashboards, exception reports and assurance updates to senior

governance forums.

Develop

effective working relationships with GP partners, practice managers, Primary

Care Networks, clinical leaders, operational teams, suppliers and system

partners.

implementation meetings, workshops and readiness reviews, resolving complex

issues and securing agreement across organisations.

Work with

London-wide and national technical teams to support the timely delivery of

system integrations and interoperability requirements.

Ensure

compliance with relevant information governance, data protection, cyber

security, clinical safety and records management requirements.

Provide

leadership, guidance and support to implementation teams and multidisciplinary

colleagues, promoting accountability, inclusion and continuous improvement.

Capture

lessons learned and contribute to implementation standards, guidance,

evaluation and benefits tracking.

programme funding and support reporting requirements relating to funding

provided by NHS England.

Ensure that

patient safety, continuity of care and access to primary care services remain

central to implementation planning and decision-making.

South East London's Integrated Care System brings together the

organisations responsible for delivering health and care for our communities.

By working together, we can intervene earlier to help people stay

well, make better use of specialist skills and equipment, and provide more

joined-up support for people facing significant challenges.

Our partnership approach enables us to address problems more

effectively, reduce inequalities and develop better solutions for local people.

Through digital transformation and collaborative working, we aim to improve

health outcomes and support more integrated, personalised care across South

East London.

Experience