Digital Health Clinical Support Team Member

The Clinical Support Team Member will assist in clinical case management, using virtual technologies, for

patients living with short- and long-term conditions. The Digital Health Clinical Support Team Member is a

pivotal support role for assisting with monitoring of patients on the caseload and responding to markers of

declining patient health. Escalation of concerns to The Digital Health Clinicians ensures intervention is

delivered in the community setting; consequently, helping the patient regain stability, and preventing in-patient hospital admission.

1. Have an appropriate experiential health care background

such as: health care assistant, therapy assistant, emergency medical

technician.

2. Work with The Digital Health Clinicians supporting high

level remote monitoring for patients with short- and long-term conditions.

Escalate to The Digital Health Clinicians when markers for deterioration are

evident on submission of abnormal observations by patients via the Luscii

system. Thereby, ensuring patients on the caseload who alert have clinical

contact urgently. This ensures care is delivered in the community setting and

aids prevention of unnecessary hospital admission.

3. Work with partners in nursing and residential care to

ensure optimum health outcomes for their residents.

4. Work on shared caseloads with Integrated Care System

(ICS) by acting as an integral member of the community team with a shared

vision for developing caseloads as required by Integrated Care System partners.

5. Possess experience working within the telemedicine field

to support the delivery of clinical care remotely; working, under direction of

the Digital Health Team Leader and the Digital Health Clinical colleagues when

required.

6. Deliver health promotion advice under supervision from

clinical colleagues via the Digital Health model, e.g. chronic disease

management self-help signposting.

7. Work in alignment with Primary Care, for established

practice populations, toward a shared vision of seamless management for

patients with short- and long-term conditions within the Primary Care and the

Community setting.

8. Work with ICS partners in Primary and Social Care to

further develop the Digital Health model for cohorts of patients managed within

local populations.

9. Maintain accountability for practice to the Digital

Health Team Leader following all EBPC Policies and Procedures.

10. Maintain legible, accurate and up to date records that

are dated and signed in accordance with EBPC Policies for standards on record

keeping.

11. Contribute to the onboarding of patients with short- and

long-term conditions to the patient management platform.

12. Contribute to the discharging of patients with short-

and long-term conditions from the patient management platform.

13. Work in a supervised capacity with patients, their

families and carers managing referrals according to need and priority.

14. Escalate complex clinical data that has alerted on the patient

management platform to the Digital Health Clinical colleagues.

15. Understand and support the achievement of EBPCs business

plan objectives and performance targets.

16. Identify the potential for service developments, risks

and deficits and inform the Digital Health Team Leader making recommendations

based on vocational knowledge.

17. Be accountable for practice taking every reasonable

opportunity to sustain and improve knowledge and competence.

18. Assist the Digital Health Team Leader to manage the

effective use of resources within the Digital Health team and participate in

regular review meetings with the Team Leader.

19. Have experience of Luscii patient management platform or

similar.

20. Have experience with other clinical patient management

systems: Adastra, EMIS, Connected Care

1. Use telemedicine knowledge and skills to remotely monitor

the physical and psychosocial needs of a defined client group.

2. Use telemedicine and healthcare knowledge to respond to

alerts raised by the patient management platform. Urgently, escalating patient

alerts to the Digital Health Clinicians to action.

3. Work with partners in nursing and residential care to

improve the health outcomes of the residents and so prevent unnecessary

hospital admissions or extended in-patient care episodes.

4. Assist the Digital Health Clinicians who are dealing with

complex patient situations. Thereby aiding the establishment of a therapeutic

relationship with individual patients using The Digital Health service.

5. Use telemedicine assessment tools/skills that will ensure

an appropriate level of therapeutic supervision so that patients who present

with complex needs are referred/escalated via the appropriate care pathway.

6. Conduct patient encounters with sensitivity and to act as

patient advocate, maintaining patient confidentiality.

7. Deliver care that is patient centred, respecting diverse

cultural backgrounds, and requirements.

8. Work in partnership with the patients to empower them to

make informed choices about their healthcare and support choices.

9. Offer a supportive service to patients and their carers

who are using the Digital Health service

1. Be responsible for providing and maintaining a learning

environment and maximise opportunities for education and development in the

clinical area to enhance individual development and performance in the delivery

of high standards of care.

2. Act as a Digital Health resource and assist in mentoring

new Clinical Support Team Members in the Digital Health environment. Take part

in the process of clinical supervision and participate in clinical supervision

and mentorship of others.

3. Take responsibility for your own personal development;

maintain competence, knowledge, and skills commensurate with role.

EBPC is a well-respected enabler of high-quality NHS services. Established 28 years ago as an Out of Hours

GP service, we have grown significantly and deliver a full range of services, 24/7, to support 111, Primary

Care Networks, Digital Health, Integrated Care Systems, Acute and Community NHS Trusts.

Qualifications

Desirable: - NVQ level 3 health care studies, IHCD ambulance aid certificate, Internal NHS care certificate; - Experience with Adastra, EMIS and Connected Care systems

Experience

Desirable: - Evidence of innovative and flexible approach to care and the organisation of care; - Leadership experience

Knowledge and Skills

Desirable: - Further training in dealing with difficult situations.