Digital Care Advisor
Primary Care Careers
Norwich, NR4 6TAView on map(opens Google Maps in a new tab)
Salary
£12.71
Contract
Permanent
Hours
Not specified
Closing date
30 November 2026
41 days leftJob description
Our Digital Care Team plays an important role in helping patients navigate their healthcare journey through our digital services. As a Digital Care Ad...
The role also involves responding to healthcare professional enquiries, managing NHS 111 appointment bookings and processing requests through systems including SystmOne and SystmConnect.
If you are looking for a rewarding and fast-paced role where you can make a real difference while being part of a friendly and supportive team, this could be the perfect opportunity for you.
If you would like to find out more information about this
role, please see the attached job specification.
At The Humbleyard Practice, we are a large, semi-rural, dispensing healthcare provider offering care with compassion, professionalism and integrity. We support a growing population of more than 22,500 patients across our three surgeries:
- Cringleford Surgery, Cantley Lane, Cringleford, Norwich, NR4 6TA
- Hethersett Surgery, Great Melton Road, Hethersett, Norwich, NR9 3AB
- Mulbarton Surgery, The Common, Mulbarton, Norwich, NR14 8JG
As a research and GP training practice, we are committed to continuous improvement and delivering high-quality care to our patients and their families. We aim to foster a culture of compassion, kindness and professionalism and actively support the personal and professional development of our team.
Our staff work collaboratively across clinical, digital, administrative and patient-facing services. By joining The Humbleyard Practice, you will become part of a supportive multidisciplinary team focused on improving patients experiences and ensuring they receive the right support at the right time.
Experience
Essential
- We are looking for a friendly, organised and compassionate person who communicates clearly and remains calm under pressure. You will need to be able to manage competing priorities, work accurately and use your initiative while maintaining strict confidentiality.
- Strong IT skills are essential, along with experience of working with the public in a reception, call-centre or other customer-facing environment. Experience using databases is also required.
- You will be reliable, adaptable and comfortable working both independently and as part of a busy team. Full training and ongoing support will be provided.
Desirable: - Familiarity with SystmOne, SystmConnect, Microsoft Office 365 or working within a GP practice or healthcare organisation would be advantageous.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
15 October 2026
Last checked
19 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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