Digital and Practice Administrator

Essential

• Evidence of relevant administrative experience and/or equivalent experience gained through previous employment.
• Previous experience working within an NHS environment.
• Previous experience working in a busy administrative environment.
• Excellent IT skills with confidence using Microsoft Office and a range of computer programmes and digital systems.
• Ability to learn and confidently use relevant practice systems.
• Ability to maintain accurate records and process information accurately and securely.
• Understanding of confidentiality and the importance of securely handling sensitive and personal information.
• Excellent organisational skills with the ability to manage competing priorities and meet deadlines.
• High level of accuracy and attention to detail, particularly when handling patient and practice information.
• Excellent verbal and written communication skills. Ability to communicate effectively with patients, clinicians and colleagues.
• Professional, friendly and approachable manner with the ability to provide effective reception and patient-facing support.
• Ability to work effectively as part of a multidisciplinary team and develop positive working relationships with colleagues.
• Ability to work independently, use initiative and take responsibility for completing tasks to a high standard.
• Ability to identify problems, investigate issues and find practical solutions.
• Willingness to identify opportunities to improve administrative processes, systems and efficiency.
• Flexible and able to respond positively to changing priorities and the needs of the practice.
• Demonstrates discretion, integrity and professionalism when dealing with confidential and sensitive information.
• Willingness to learn new systems, processes and skills and undertake relevant training.
• Positive, proactive and reliable approach to work, with a commitment to delivering a high standard of service.

Desirable

• Relevant administration, IT, healthcare or NHS qualification/training.
• Experience within primary care or a GP practice.
• Experience of working within a GP practice, medical centre or other primary care setting.
• Experience using GP clinical/practice systems and other healthcare-specific software.
• Previous experience using GP practice systems, clinical systems or electronic patient record systems.
• Experience running clinical searches, producing reports and working with healthcare data.
• Previous experience of NHS Information Governance requirements and processing information governance requests.
• Experience coordinating multiple administrative processes or projects.
• Experience working with clinical, financial or other sensitive data where accuracy is essential.
• Experience communicating with a wide range of healthcare professionals and external organisations.
• Previous experience working in a GP reception or primary care patient-facing role.
• Experience working closely with GPs, clinicians, practice managers or other healthcare professionals.
• Experience managing specific administrative or digital functions with minimal supervision.
• Experience providing first-line IT or digital support to colleagues.
• Previous experience contributing to or implementing service/process improvements.
• Experience supporting the implementation of new systems, processes or digital technology.
• Knowledge of NHS confidentiality, GDPR and Information Governance requirements.
• Evidence of ongoing professional development relevant to administration, IT or healthcare.
• Evidence of taking initiative to improve the experience of patients, colleagues or service users.

Essential

• Understanding of confidentiality, information governance and the importance of securely handling sensitive information.
• Excellent IT skills and confidence using a range of computer programmes and digital systems.
• Excellent organisational and time-management skills. Ability to prioritise competing demands and meet deadlines.
• Excellent written and verbal communication skills. Ability to communicate effectively with patients, clinicians and colleagues.

Desirable

• Experience using GP clinical systems, electronic patient records or healthcare-specific software
• Experience running clinical searches, producing reports and working with healthcare data.

Desirable

• Previous experience within a GP practice or primary care setting is desirable
• Experience using GP practice or healthcare systems would be a significant advantage