Desktop Support Technician
Norfolk & Suffolk Foundation NHS Trust
Norwich, NR6 5BEView on map(opens Google Maps in a new tab)
Salary
£32,073 to £39,043
Contract
Fixed-Term
Hours
Not specified
Closing date
1 October 2026
1 day leftJob description
The Desktop Support team works alongside the Service Desk to provide support that cannot be performed remotely. In addition, team members will be requ...
Technical Support (local/on-site and remote)
- Hardware, software, local infrastructure and telephony
- 'Break-fix', service requests, 'how do I', general advice, instruction and explanation
- Support will include trouble-shooting and diagnostics of complex problems, and performing root cause analysis
- Support will be given remotely and/or on-site at all NSFT sites. Remote
- support will always be the preferred method. Exceptions will only be in circumstances where desk side support is necessary and or VIP/customer care support is required
- Support will be 2nd line in nature, but 1st line maybe required dependent on demand
- Build, install, and removal of PCs and associated hardware. This is driven by the Service Request process and/or the continual refresh of the desktop estate.
- Safe and secure disposal of hardware
- Active Directory administration
- Software installation, in accordance with Trust process and policy
- Manage own work load with direction from Desktop Support Manager and Desktop Supervisor
- Incident Management
- Technical support of a wide range of hardware and software technologies.
- Desktop Support at all NSFT sites across Norfolk and Suffolk
- Service request fulfilment, including office moves
- Service Asset and Configuration Management
- Installation/decommissioning of desktop hardware and software
- 1st level support of NSFT Clinical and Business Systems
- Knowledge Management
- Problem Management
- Provision of excellent customer service
- Achievement of Service Level Agreement and KPIs
- Project and operational support, as and when required.
- Active contribution to the Continual Service Improvement Plan
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk?The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Qualifications
Essential: - Degree standard or equivalent in a specialist IT related qualification, ITIL
Desirable: - Cisco CCNA, CompTIA qualifications
Experience
Essential: - Support of hardware/software issues within desktop environment.; - Sound knowledge of basic networking principles, Active Directory, SCCM
Desirable: - Routers, switches, VPN, Skype; - Experience in troubleshooting exchange/outlook issues
Knowledge
Essential: - Windows 11
Desirable: - The NHS and it's Operational Structures, ITIL processes
Other
Essential: - Full driving licence, Ability to travel
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
24 September 2026
Last checked
28 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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