Design and Collaboration Manager

• Design and deliver impactful improvement programmes using service design, systems thinking and innovation approaches.
• Facilitate collaboration and learning through engaging workshops, coaching and participatory activities with diverse stakeholders.
• Lead projects from idea to impact, bringing together evidence, insight and people to deliver meaningful change.
• Build trusted partnerships and grow new opportunities, developing relationships, proposals and services that expand Q's impact.
• Shape and strengthen Q's work, contributing to learning, innovation and an inclusive approach across everything we do.

• Work with colleagues, external stakeholders and associates to develop strategies and design new projects and programmes, navigating complexity and uncertainty. Design and deliver these programmes end to end, from initial scoping and design through to delivery and achieving impact.
• Coalesce matrix teams to deliver Qs work. Demonstrate excellent organisational, prioritisation, time-management and team co-ordination skills to lead and coordinate multiple projects and strands of work simultaneously.
• Design, lead and run inclusive, participatory activities to support people to understand and address complex problems and deliver equitable improvement, drawing on innovation, design, systems change and improvement practices. Regularly facilitate groups and coach individuals, being mindful of power dynamics and learning styles.
• Undertake real-time/ rapid synthesis and sense-making, drawing together evidence and insights. Distil information, develop written materials and present on both method and topic content.
• Work in an entrepreneurial way to support the development of new business offers in Q. Generate interest and secure buy-in for Qs work. Create content for proposals, reports and presentations.
• Build and maintain strong, trusting relationships with clients and partners, leading meetings and workshops, regularly updating clients on progress, and managing client expectations.
• Help the team develop its professional practices in relation to innovation, evaluation, learning, reflection and development. Actively seek and provide developmental feedback to peers and colleagues.
• Ensure Qs commitment to equality, diversity and inclusivity is embedded and progressed through the content and conduct of all work.

Essential

• Extensive experience of service design, systems thinking and/ or improvement approaches, both through direct experience and coaching others to use these approaches to achieve change.
• Experience of creative facilitation, working with groups and teams from diverse backgrounds, including those in senior positions, to achieve objectives
• Experience and confidence when working with people at senior levels, including when they are external stakeholders and the ability for building relationships is limited.
• Experience of working in entrepreneurial and/ or client facing roles. Able to build confidence and communicate the value of your work to people from different backgrounds and organisations.
• Strong project management and organisational skills, and experience managing multiple strands of work simultaneously
• An understanding of, and commitment, to diversity and inclusion in employment and service delivery.

Desirable

• Experience synthesising, analysing and interpreting data to draw out learning, assess impact and make recommendations for improvements.
• Experience of drawing on techniques from systems thinking or social innovation to support systems change.
• A good understanding of the health and care systems across the UK, including the roles local and national organisations play.