Deputy Service Manager - Specialist Medicine

Essential

• Degree or equivalent experience in Business Management, Healthcare Science or Leadership
• Leadership or management qualification
• Evidence of continued professional development beyond statutory and mandatory training.
• Postgraduate qualification in leadership, management or healthcare science

Essential

• Experience in an operational or project management role managing services in the NHS.
• Knowledge of core operational principles such as 8-6-4-2, inpatient flow.
• Demonstrable experience managing outpatient and inpatient services.
• Demonstrable experience managing waiting lists (RTT, Cancer, DM01, planned).
• Demonstrable experience of delivering a demand and capacity model or waiting list recovery plan.
• Demonstrable experience of delivering a project or service improvement in your department/service.
• Able to make effective decisions based on multiple conflicting or rapidly changing information sources for your department with very limited day to-day supervision.
• Able to solve complicated issues that do not have an obvious solution.
• Able to demonstrate accountability for day-to-day operational delivery of services.

Desirable

• Experience managing specialist commissioned services.
• Demonstrable experience managing relationships with external stakeholders.
• Demonstrable experience of managing patient flow or bed management.

Essential

• Knowledge of how to make a medium or long term plan for a service, how this links to the Organisational and National Strategy and how to deliver it.
• Able to use the Trust Strategy and Policies to form an operational plan for at least 12 months ahead.
• Demonstrable experience managing core HR processes for administrative and/or medical staff in your department/service such as recruitment, probation, appraisal, sickness, capability and conduct management).
• Demonstrable experience managing administrative and/or medical rota in your department/service, allocating resource based on service needs.
• Ability to influence others using effective data driven decisions.
• Demonstrable experience of compassionate leadership.
• Ability to present to colleagues of varied seniority.

Desirable

• Some experience of formal or informal teaching.
• Demonstrable experience of investigating, writing and presenting reports for employee relations management cases e.g. conduct or capability.

Essential

• Knowledge of NHS Financial Management and Standard Financial Instructions.
• Able to monitor operational and financial budgets and procurement requests within budgetary limits KPIs and take corrective actions where required.
• Demonstrable experience of budget management for your department/service and approving purchase orders for your department.

Desirable

• Demonstrable experience of identifying and/or delivering a cost improvement programme (CIP).
• Demonstrable experience of writing, contributing to or implementing a business case.
• Demonstrable experience writing or monitoring service level agreements.
• Demonstrable experience of business planning.

Essential

• Knowledge of Governance and Patient Safety Frameworks (e.g. PSIRF)
• Demonstrable experience of managing DATIXs, complaints and risks.
• Demonstrable experience for writing, implementing and monitoring the use of Standard Operating Procedures (SOPs) in your department/service.
• Able to follow Trust policies and procedures and maintain national legislation and guidance e.g. GDPR and information governance.
• Able to promote and maintain departmental adherence to Trust policies and procedures and maintain national legislation and guidance e.g. GDPR and information governance.