Deputy Service Manager

• Assist the General Manager and Service Manager with operational management.
• Hold delegated responsibility for key areas of service delivery, for example, operational and performance management in relation to constitutional standard waiting times and achieving financial balance.
• Actively support the achievement of objectives within both corporate and Collaborative agenda.
• Participate in any shift system which is associated with this role outside of normal working hours, in order to fulfil the requirements of the base service and also the wider Trust. These arrangements may vary from time to time depending upon Trust requirements in the best interests in service delivery.
• At times Portfolios will change depending upon Trust requirements in the best interests in service delivery
• The post holder may be expected to work across multiple sites across the trust
• Provide operational management for the whole Trust if required
• Deputise for the Service Manager as designated
• Responsibility is held for the effective management of staff in HR issues, including recruitment, appraisal, grievance, disciplinary and sickness absence.
• Support delivery of the maintenance and successful achievement of local and national performance management targets.
• Ensure that ward/departments maintain the highest standards and performance requirements under corporate and clinical governance procedures.
• Support improvement / developments of service.

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

Essential

• Excellent analytical skills with ability to grasp detail.
• Excellent communication, negotiation and presentation skills.
• Ability to effectively resolve conflict.
• Innovative and creative in producing future service developments.
• Ability to deal with HR issues.
• Leadership skills.
• Effective decision-making skills
• Ability to priorities work to meet deadlines.
• Able to use initiative appropriately.

Essential

• Implementation of national policy.
• Staff management
• Managing a budget.
• Management of change
• Current NHS performance agenda
• Evidence based practice.
• Modernisation and change techniques
• Continuing Professional Development with portfolio.

Desirable

• Acute / Community hospital experience
• Risk Management
• Service development
• Policy development
• Business case development.
• Project Management
• Clinical Governance
• Risk Management

Essential

• Motivation.
• Proactive
• Assertive
• Confident
• Committed to quality improvement
• Team orientated.
• Able to travel between sites.
• Post holder may be expected to work across multiple sites