Deputy Service Manager

• Lead the day-to-day operation of the Recovery House, including staffing, admissions, occupancy, shift coordination, and service delivery.
• Deliver high-quality support through assessments, interventions, personalised support plans, and recovery-focused activities.
• Recruit, induct, supervise, coach, and develop staff and volunteers, managing performance, attendance, and team effectiveness.
• Work with NHS teams, Social Care, Housing, Police, Ambulance Services, Local Authorities, and voluntary organisations to coordinate referrals, admissions, reviews, and discharges.
• Ensure compliance with safeguarding, CQC standards, NHS contractual requirements, GDPR, Health & Safety legislation, and QAF standards.
• Oversee audits, incidents, complaints, safeguarding concerns, action plans, and service improvements.
• Monitor and report performance data to improve quality and achieve NHS targets.
• Manage budgets, staffing costs, agency usage, and financial controls to ensure value for money.
• Promote workforce development through supervision, coaching, reflective practice, and training.
• Ensure accurate use of clinical and operational systems, maintaining confidentiality and GDPR compliance.
• Promote health and safety, risk management, infection prevention, fire safety, lone working, and business continuity.
• Participate in the on-call rota.

Essential

• Experience leading multidisciplinary teams, safeguarding adults, managing incidents, quality assurance, and partnership working.
• Strong leadership, communication, coaching, organisational, decision-making, IT, report writing, and problem-solving skills.
• Sound knowledge of the Mental Health Recovery Model, Trauma-Informed Care, Mental Capacity Act, safeguarding, risk management, and quality assurance.

Desirable

• Full UK Driving Licence.
• Experience working within NHS-commissioned mental health or crisis services.
• Knowledge of MHSDS, and electronic care management systems.

Essential

• Level 3 Diploma in Health & Social Care (minimum) and ideally a Level 5 Leadership qualification (or working towards).

Desirable

• PMVA Prevention and Management of Violence and Aggression or equivalent conflict management training.