Deputy Practice Manager
Primary Care Careers
Ampthill, MK45 2TG
Salary
£37,183 to £39,096
Contract
Permanent
Hours
Not specified
Closing date
30 September 2026
25 days left
Job description
Houghton Close Surgery is seeking an experienced and motivated Deputy Practice Manager to join our leadership team and support the continued delivery ...
- Lead and manage the Administration Team and the Clinical Admin Team including recruitment, induction, training, appraisals and performance management.
- Take responsibility for the HR functions of the Practice.
- Take responsibility for the delivery, monitoring and optimisation of QOF performance.
- Work collaboratively with clinicians to identify and implement strategies to maximise achievement of quality indicators.
- Oversee clinical administration workflows to ensure safe, effective and timely processing of patient-related tasks.
- Provide leadership and operational oversight of patient access, triage and workflow systems.
- Monitor demand and appointment capacity, supporting service planning and improvement initiatives.
- Deputise for the Practice Manager when required.
- Manage Office Supervisor and oversee administrative rotas and appropriate staffing levels are maintained.
- Support the development, implementation and review of practice policies, procedures and protocols.
- Assist with CQC compliance, governance activities and quality improvement programmes.
- Handle patient enquiries, feedback and complaints in conjunction with the Practice Manager.
- Coordinate and support patient engagement activities, including the Patient Participation Group.
- Produce and analyse performance data and reports to support decision-making and contractual delivery.
- Support practice communications, publicity and health promotion activities.
If you would like to find out more information about this
role, please see the attached job specification.
Houghton Close Surgery is a semi-rural, GMS dispensing practice in Mid Bedfordshire with approximately 11,700 patients. Housed in a large, modern, purpose-built surgery, we are a cohesive, hard-working and friendly team providing high-quality care to our patients and a supportive working environment for our staff.
We are a forward-thinking training practice, supporting both GP registrars and Cambridge medical students.
The practice consists of six partners, two salaried GPs, registrars, a Practice Manager, nursing, dispensary and administrative teams. We also benefit from a full complement of PCN staff including a clinical pharmacy team, Advanced Nurse Practitioner, GP Assistant and Physician Associate.
Our aim is to provide excellent clinical care that is available, accessible and efficient. We recognise the importance of teamwork in achieving this goal and are committed to supporting the wellbeing, development and job satisfaction of our staff.
Experience
Essential
- Previous management or supervisory experience within a primary care or a healthcare setting.
- Detailed and up-to-date knowledge of SystmOne.
- Strong understanding of QOF, patient access, triage and clinical administration processes.
- Experience of staff management, development and appraisal.
- Excellent organisational, planning and communication skills.
- Ability to analyse data and use information to drive service improvement.
- Self-motivated with a proactive, solution-focused approach.
- Ability to implement and manage change effectively.
- Experience of developing and embedding policies, procedures and working protocols
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
3 September 2026
Last checked
5 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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