Deputy Practice Manager

• Supporting the day-to-day operation of the practice.
• Assisting with the development and implementation of practice policies and procedures.
• Supporting workforce planning, rota management and leave coordination.
• Monitoring operational performance and identifying opportunities for service improvement.
• Assisting with premises and facilities management.

• Providing line management support to reception and administrative teams.
• Supporting recruitment, induction and staff development activities.
• Assisting with appraisals, probation reviews and performance management.
• Promoting staff wellbeing and positive team culture.

• Supporting delivery of an excellent patient experience.
• Assisting in the management of patient feedback and complaints.
• Helping ensure appropriate access to appointments and services.
• Supporting patient-centred service improvements.

• Assisting with CQC compliance and quality assurance activities.
• Supporting information governance, GDPR and health and safety requirements.
• Maintaining practice policies, risk assessments and governance documentation.
• Supporting incident management and organisational learning.

• Assisting with budget monitoring and resource management.
• Supporting payroll and staff administration processes.
• Processing invoices and supplier payments as required.
• Supporting contractual reporting and practice performance monitoring.

• Supporting the effective use of clinical and administrative systems.
• Liaising with IT providers regarding system performance and development.
• Supporting digital transformation and innovation projects.

• Supporting the achievement of practice objectives.
• Contributing to service development and quality improvement initiatives.
• Deputising for the Practice Manager where appropriate.
• Supporting the continued growth and success of the organisation.

• Opportunity to work within a respected and established GP Practice.
• Supportive and collaborative working environment.
• Opportunities for professional development and career progression.
• Involvement in service development and quality improvement initiatives.
• NHS Pension Scheme.
• Generous annual leave entitlement.
• Access to staff wellbeing support and training opportunities.

Essential

• Professional, approachable and supportive.
• Resilient and adaptable.
• Self-motivated and proactive.
• Committed to continuous improvement.
• Able to develop positive working relationships with colleagues, patients and external stakeholders.

Essential

• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Ability to manage competing priorities effectively.
• Strong IT skills, including Microsoft Office applications.
• Ability to maintain confidentiality and professionalism.
• Problem-solving and decision-making skills.
• Ability to work independently and as part of a team.

Essential

• Experience of staff supervision or management.
• Experience working within a healthcare or NHS environment.
• Experience handling confidential information.
• Experience managing customer or patient concerns.

Desirable

• Previous experience within General Practice.
• Knowledge of NHS primary care contracts.
• Experience supporting CQC compliance and inspections.
• Experience using SystmOne.