Deputy Head of AACCC Delivery (Central Services)

As Deputy Head of AACCC (Central Services), you will provide senior leadership and strategic oversight of the business and non-clinical functions supporting the delivery of All-age Complex and Continuing Care service.

Working as a key member of the senior leadership team, you will:

Drive service-wide performance: Lead the development of robust performance management and assurance arrangements, using data and intelligence to identify risks, challenge underperformance and support sustained improvement against national standards.

Lead business operations: Provide strategic direction to central business and administrative functions, ensuring services are efficient, responsive, consistent and well governed.

Strengthen financial oversight: Oversee financial administration, expenditure reporting, invoice processes and financial controls, identifying opportunities to improve efficiency and reduce avoidable costs.

Champion digital transformation: Lead improvements in digital systems, business intelligence, automation and the responsible use of AI to modernise processes and improve productivity.

You'll work closely with clinical, operational and commissioning colleagues, bringing together people, processes and information to support the effective delivery of care.

The Deputy Head of All-Age Complex and Continuing Care (Central Services) will be responsible for providing senior leadership, direction and oversight of the business and non-clinical operational functions within AACCC.

The postholder will operate across a large, geographically dispersed service, working collaboratively with clinical and operational leaders, commissioners and system partners to ensure that business processes, resources and governance arrangements support effective, efficient and sustainable service delivery.

Strategic and operational leadership

Provide senior leadership of central business operations, translating organisational priorities into clear operational plans and measurable improvements.

Lead the development of consistent and effective business processes, ensuring that administrative functions support timely decision-making and the delivery of agreed service standards.

Identify and address operational pressures, risks and inefficiencies, providing constructive challenge and driving improvements across the service.

Deputise for the Head of Service as required, representing AACCC at senior organisational and system meetings.

Performance management and service improvement

Lead the development and oversight of the service-wide performance management framework, including reporting against national and locally agreed standards.

Maintain oversight of key performance indicators, including the 28-day CHC assessment standard, productivity, waiting times, backlogs and operational activity.

Work with clinical and operational leaders to understand performance challenges, coordinate recovery plans and monitor the delivery of agreed improvements.

Develop effective business intelligence and reporting arrangements, ensuring that decisions are informed by accurate, timely and meaningful information.

Financial management and resource oversight

Provide senior oversight of financial administration and controls, including invoice processing, validation, reconciliation and expenditure reporting.

Work with finance colleagues and budget holders to identify financial risks, improve processes and strengthen accountability.

Support the identification and delivery of cost improvement opportunities, ensuring that financial efficiency is considered alongside operational effectiveness.

Contribute to workforce affordability assessments, business cases and resource planning.

Digital transformation and innovation

Champion a digital-first approach to business operations, identifying opportunities to improve systems, automate processes and reduce administrative burden.

Lead improvements in data quality, business intelligence and the effective use of digital technologies.

Explore opportunities for the responsible adoption of AI and other emerging technologies, ensuring that innovation delivers measurable benefits.

Work with digital and information governance colleagues to ensure that changes are appropriately assessed, implemented and embedded.

Governance, risk and assurance

Ensure effective business governance, risk management and internal controls across the functions within the postholder's remit.

Lead the development and implementation of business policies, standard operating procedures and quality assurance arrangements.

Support internal and external audit activity, ensuring that recommendations are implemented and improvements sustained.

Maintain clear accountability and effective working arrangements between the Trust, ICBs and other partner organisations.

Workforce leadership and development

Provide senior leadership and line management to designated business and operational managers.

Lead workforce planning, establishment management and resource deployment across central business functions.

Promote a positive and inclusive culture, encouraging innovation, professional development and continuous improvement.

Support organisational change, ensuring that teams are engaged and equipped to deliver new ways of working.

Partnership working and senior representation

Build effective relationships with senior colleagues across Frimley Health NHS Foundation Trust, ICBs, local authorities and other partner organisations.

Work collaboratively with clinical leadership and the separate commissioning, contracting and brokerage function to ensure effective coordination of service delivery.

Provide clear, evidence-based advice, reports and recommendations to senior leadership teams and governance forums.

Exercise a high degree of autonomy and professional judgement, making decisions within delegated authority and escalating matters appropriately.

The postholder will be expected to demonstrate strong leadership, strategic thinking and the ability to manage competing priorities within a complex and changing environment. They will play a central role in strengthening operational performance, delivering sustainable efficiencies and supporting the ongoing transformation of AACCC.

Visa Sponsorship: This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.

At Frimley Health NHS Foundation Trust, our people are at the heart of everything we do.

As a Disability Confident Employer and recipient of the Gold Award in the Armed Forces Employer Recognition Scheme, we actively champion equality, diversity and inclusion, creating opportunities for people from all backgrounds to build rewarding careers within the NHS.

We also recognise the importance of a healthy work-life balance. By supporting flexible working arrangements wherever possible, we enable our colleagues to balance their professional and personal commitments while continuing to deliver outstanding care to our patients. Whether flexibility means adjusted hours, part-time working, hybrid arrangements or alternative working patterns, we work in partnership with our staff to meet both individual and service needs.

Join UsWhether you're at the start of your career or looking for your next challenge, Frimley Health offers the opportunity to be part of a inclusive, forward-thinking organisation that is committed to excellence, innovation and compassionate care. Together, we can shape the future of healthcare and make a real difference to the lives of the communities we serve.

Qualifications

Desirable: - Postgraduate management, leadership, finance, improvement or project/programme qualification.

Experience

Knowledge

Essential: - Expert knowledge of the National Framework for NHS Continuing Healthcare and NHS-funded Nursing Care.

Desirable: - Advanced business intelligence, dashboarding, automation or programme management expertise.