Deputy Director of Voice, Culture and Experience

Essential

• Significant professional experience and expertise as an organisational development practitioner, including organisational diagnosis, team development, facilitation and the design and delivery of complex OD interventions.
• Relevant clinical or clinically grounded professional background, with substantial understanding of clinical environments and care delivery.
• Advanced understanding of organisational culture, behaviour, psychological safety, team dynamics and organisational change.
• Evidence of continuing professional development relevant to OD, behavioural change, psychology, leadership, organisational development or a related discipline.
• Significant senior-level experience leading culture, OD and organisational-change programmes within a large and complex organisation.
• Demonstrable experience of working directly with challenged teams or services, diagnosing cultural and relational issues and delivering targeted interventions
• Experience of supporting the establishment, development or redesign of multidisciplinary teams and organisational structures.
• Experience of developing approaches to organisational listening, participation, staff/patient voice or co-design and translating insight into action
• Experience of working with senior clinical, operational and corporate leaders and influencing at Executive level

Desirable

• Experience of leading organisational development, culture or employee/patient experience work within the NHS or another large, complex healthcare environment.
• Experience of supporting major organisational restructures, operating-model implementation or the establishment of new senior multidisciplinary teams
• Experience of developing and embedding approaches to psychological safety, behavioural change or culture improvement at organisational scale.

Essential

• Significant senior-level experience leading culture, OD and organisational-change programmes within a large and complex organisation.
• Demonstrable experience of working directly with challenged teams or services, diagnosing cultural and relational issues and delivering targeted interventions.
• Experience of supporting the establishment, development or redesign of multidisciplinary teams and organisational structures.
• Experience of developing approaches to organisational listening, participation, staff/patient voice or co-design and translating insight into action.
• Experience of working with senior clinical, operational and corporate leaders and influencing at Executive level.

Essential

• Postgraduate qualification in organisational development, organisational psychology, behavioural science, psychotherapy, leadership, change or a related discipline

Essential

• Highly developed facilitation, coaching and group-working skills, including the ability to work confidently where relationships are difficult, trust is low or there are competing professional perspectives.
• Ability to synthesise complex qualitative and quantitative intelligence into meaningful organisational insight.
• Strong understanding of the relationship between culture, behaviour, psychological safety, inclusion, staff experience, patient experience and organisational performance.
• Ability to translate concepts such as psychological safety, participation and behavioural change into practical approaches that work in pressured operational and clinical settings.
• Credibility, judgement and personal resilience to intervene constructively in sensitive and complex organisational situations.
• Evidence of having undertaken own development to improve understanding of equalities issues

Desirable

• Advanced coaching, mediation, restorative, systemic or psychologically informed practice skills.
• Experience of using qualitative research, thematic analysis or mixed-method approaches to generate organisational insight from staff, patient or community voice.

Essential

• Evidence of having undertaken own development to improve understanding of equalities issues
• Evidence of having championed diversity in previous roles
• Experience of applying inclusive, participative and equity-informed approaches to organisational development, culture change or co-design.