Deputy Director of People Services Transformation
NHS England
London or Leeds (other NHSE sites will be considered), SE1 8UGView on map(opens Google Maps in a new tab)
Salary
£112,782 to £129,783
Contract
Fixed-Term
Hours
Not specified
Closing date
21 October 2026
2 days leftJob description
The NHS Transforming People Services (TPS) programme sits at the heart of delivering the NHS 10 Year Health Plan -- creating a workforce that is empow...
You will play a key role in bringing together operational expertise, policy, service design and digital capability to redesign how people services are experienced and delivered across the NHS.
We are looking for ambitious, collaborative and delivery-focused service design experts who thrive in complexity and are passionate about improving public services. The ideal candidate will bring:
- Leadership leading complex transformation, service improvement or workforce redesign programmes within large or complex organisations
- Strong understanding of HR, workforce or people services, with experience designing user-centred and digitally enabled service models
- Experience of bringing together experts and customers to develop a service or function
Working within the Service Design Team, you will collaborate with specialists and customers from across the NHS to shape future operating models and redesign how people services work at scale. This is a rare opportunity to influence strategic decisions, lead meaningful change and see the direct impact of your work across the health system.
Most importantly, you will be part of a team delivering change that improves the experience of the NHS workforce and supporting better outcomes for patients and communities nationwide.
NHS England has a wide range of statutory functions, responsibilities and regulatory powers. These are focused on supporting the wider NHS to deliver high quality care, as well as doing those things that are best done once for the whole NHS.
Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms -- enabling us to design and deliver high-quality NHS services.
In March 2025, the Government announced that NHS England and the Department of Health and Social Care will increasingly merge functions, ultimately leading to NHS England being fully integrated into the department.
If you currently work within the NHS and if successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR).This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in our offices.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
We cannot offer visa sponsorship for any vacancies.
Qualifications
Essential
- Educated to masters level or equivalent level of experience of working at a senior level in specialist area.
- CIPD Level 7, fellow or equivalent qualification in HR & OD.
Knowledge
Essential
- Significant experience of HR and OD and People Services within the NHS.
- Extensive knowledge and experience of working on workforce transformational programmes.
- Subject matter expertise across a number of key areas relating to:- People Services Service Design; Building Shared Services; Occupational Health and Wellbeing services
Experience
Essential
- Proven delivery of major programmes and meeting key programme deadlines.
- Experience of Leading teams to deliver large scale transformation.
- Significant senior leadership experience leading large-scale HR, workforce transformation or shared service redesign programmes within complex NHS or public sector environments.
- Proven expertise in service design, operating model development and organisational transformation, with the ability to lead multidisciplinary teams to deliver user-centred, digitally enabled and nationally consistent people services.
- Strong track record of influencing senior stakeholders and building collaboration across HR, operational, digital, finance and policy teams to deliver strategic workforce improvements that enhance employee experience, organisational performance and patient care outcomes.
- Proven ability to collaborate across medical workforce, HR, operational, digital and transformation teams to deliver nationally consistent, user-centred services that support workforce sustainability and high-quality patient care
- Proven experience designing or delivering HR service transformation, operating model redesign or large-scale people change programmes
- Strong understanding of HR processes, service delivery models and workforce transformation within complex organisations
- Experience building user-centric services, translating operational needs and policy requirements into practical and scalable service solutions
- Experience leading complex workshops, service design activity and collaborative problem-solving across multiple stakeholders.
- Strong programme delivery and strategic planning capability, with the ability to manage priorities, risks and dependencies in a fast-paced environment
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
7 October 2026
Last checked
8 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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