Dementia Support Worker

• Manage an allocated caseload of people living with dementia and their carers, providing person-centred support, regular review and ongoing coordination of care.
• Undertake holistic assessments, identifying needs, risks and factors affecting wellbeing, independence and quality of life.
• Recognise deterioration, emerging risks or changes in need, taking appropriate action and escalating concerns when required.
• Contribute to decisions regarding escalation of support, transfer to the moderate-severe caseload, referral to specialist services or planned discharge from the service.
• Provide emotional support, practical guidance and information to people living with dementia and those important to them.
• Support individuals and families to navigate and access appropriate health, social care, hospice and community resources.
• Encourage future care planning and ensure individuals are connected to the most appropriate support as their needs change.
• Identify and respond appropriately to safeguarding concerns in accordance with organisational policies and procedures.

• Clinical Support and Care Coordination
• Manage an allocated caseload of people living with dementia and their carers, providing person-centred support, regular review and ongoing coordination of care.
• Undertake holistic assessments, identifying needs, risks and factors affecting wellbeing, independence and quality of life.
• Recognise deterioration, emerging risks or changes in need, taking appropriate action and escalating concerns when required.
• Contribute to decisions regarding escalation of support, transfer to the moderate-severe caseload, referral to specialist services or planned discharge from the service.
• Provide emotional support, practical guidance and information to people living with dementia and those important to them.
• Support individuals and families to navigate and access appropriate health, social care, hospice and community resources.
• Encourage future care planning and ensure individuals are connected to the most appropriate support as their needs change.
• Identify and respond appropriately to safeguarding concerns in accordance with organisational policies and procedures

• Support the delivery of dementia education, awareness sessions and support programmes for carers, staff and volunteers.
• Act as a dementia resource within the Hospice, promoting good practice and evidence-based approaches to care.
• Participate in supervision, training and continuing professional development to maintain and enhance knowledge and skills.
• Contribute to service evaluation, audit, quality improvement initiatives and the collection of outcome data.

• Work collaboratively with colleagues and partner organisations to promote coordinated, person-centred care.
• Develop effective working relationships with health, social care, hospice and voluntary sector services to support positive outcomes for individuals and carers.
• Maintain accurate, timely and confidential records in accordance with organisational policies and professional standards.
• Promote equality, diversity and inclusion, ensuring services are accessible, responsive and respectful of individual needs.
• Undertake any other reasonable duties.

Essential

• NVQ Level 3 in Health and Social Care or equivalent.
• Evidence of dementia awareness training.
• Experience of supporting people living with dementia and/or family carers.
• Good IT skills, including electronic record keeping.
• Full UK driving licence and access to a vehicle for work purposes.
• Ability to work independently and manage competing priorities.
• Excellent communication and interpersonal skills.

Desirable

• Level 3 Dementia Care qualification or willingness to undertake.
• Experience working within community settings.
• Experience using SystmOne.
• Experience delivering education or group-based interventions.
• Knowledge of palliative and end of life care principles.
• Safeguarding Adults training.