Data Care Coordinator

• Maintaining PCN spreadsheets, trackers and monitoring systems.
• Supporting routine monthly and quarterly reporting.
• Assisting with the collection and collation of data from PCN services and GP practices.
• Helping identify patient cohorts who may benefit from additional support.
• Supporting proactive patient contact and follow-up where appropriate.
• Helping patients navigate health, care, wellbeing and community services.
• Recording patient contacts, interventions and outcomes accurately.
• Following up missing information, outstanding actions and data quality issues.
• Supporting neighbourhood health and population health projects.
• Working closely with GP practices, Care Coordinators, Social Prescribing Link Workers, Health and Wellbeing Coaches and other members of the wider team.
• Providing general administrative support to the PCN.
• Supporting meeting preparation, action logs, reports and presentations where required.

• Assist with the collection and collation of data from PCN services and member practices.
• Maintain spreadsheets, trackers and monitoring systems used by the PCN.
• Support the preparation of routine monthly and quarterly reports.
• Check information for completeness and highlight missing or inconsistent data to the appropriate member of the team.
• Assist with pulling routine reports from clinical and administrative systems.
• Enter and update information accurately and in a timely manner.
• Support the monitoring of activity, outcomes and performance against agreed PCN and contractual requirements.
• Help maintain dashboards and other simple visual reporting tools.
• Support the PCN Manager and wider team with information required for meetings, reports and submissions.
• Support practices to identify patients or cohorts requiring proactive contact, follow-up or additional support.
• Assist with monitoring whether identified patients have been contacted and whether meaningful outcomes have been achieved.

Essential

• Experience of working in an administrative, coordination or data-related role.
• Experience of maintaining accurate records, spreadsheets, trackers or databases.
• Experience of working as part of a team.
• Experience of working to agreed processes and procedures.
• Experience of communicating with a range of people by telephone, email or face to face.

Desirable

• Previous experience within primary care, the NHS, health or social care.
• Experience of working with patients or service users.
• Experience of EMIS or another clinical/patient record system.
• Experience of producing routine reports or performance information.
• Experience of supporting projects, meetings or service monitoring.
• Experience of working across more than one team or organisation.

Essential

• Willingness to work across the Vale of Evesham PCN as required.
• Willingness to undertake appropriate training for the role.
• Ability to work within PCN policies, procedures and information governance requirements.

Essential

• Good general standard of education, including English and Maths.
• Good working knowledge of Microsoft Office, particularly Excel, Word and Outlook.
• Understanding of confidentiality, data protection and the importance of handling sensitive information appropriately.
• Willingness to undertake training relevant to care coordination, personalised care and the systems used within the role.

Desirable

• Qualification in administration, business support, health and social care, IT or a related area.
• Knowledge of primary care, NHS services or community health services.
• Understanding of personalised care, care coordination or social prescribing.
• Awareness of health inequalities and barriers that can affect access to healthcare.

Essential

• Good attention to detail and a high level of accuracy.
• Confident using spreadsheets and computer systems.
• Able to organise and prioritise workload effectively.
• Able to manage competing demands and meet deadlines.
• Good written and verbal communication skills.
• Able to communicate sensitively and professionally with patients, colleagues and partner organisations.
• Able to work accurately with numerical and written information.
• Able to identify missing, incomplete or incorrect information and take appropriate action.
• Able to follow agreed processes, pathways and instructions.
• Able to work independently within clearly defined responsibilities.
• Able to recognise when an issue needs to be escalated.
• Able to maintain confidentiality at all times.
• Able to build positive working relationships with colleagues and external partners.
• Willing and able to learn new systems and processes.

Desirable

• Ability to produce simple reports, summaries or dashboards.
• Basic experience of Power BI or similar reporting tools.
• Understanding of population health data or patient cohort monitoring.
• Experience of supporting proactive patient contact or follow-up.

Essential

• Organised, reliable and methodical.
• Approachable and professional.
• Patient and respectful when communicating with others.
• Flexible and able to adapt to changing priorities.
• Comfortable balancing administrative, data and patient-facing responsibilities.
• Able to work collaboratively as part of a wider multidisciplinary team.
• Positive attitude to learning and development.
• Able to work with discretion when handling sensitive information.
• Able to remain calm and professional when dealing with challenging or complex situations.