Customer Service Team Leader

Team Leader - Lung Cancer Screening

Location: Middlewich

Hours: 37.5 hours

Our Customer Service teams play a vital role in helping people access the care they need. As a Team Leader, you'll lead a team of Patient Care Advisors, ensuring a high-quality, patient-focused service while driving performance, engagement, and continuous improvement.

This role sits within our Lung Cancer Screening Service, supporting the early detection of lung cancer and helping to save lives. As this service continues to grow across the NHS and InHealth, you'll have a unique opportunity to influence and shape how we deliver care in the future.

If you're passionate about delivering exceptional service, developing people, and making a real difference to patients, we'd love to hear from you.

About the Role As a Team Leader, you'll oversee the day-to-day bookings function for the Lung Health Check Service, ensuring efficient operations and excellent patient experiences. You'll work closely with internal and external stakeholders while building strong relationships with your team to achieve service goals.

Key Responsibilities - Lead, motivate, and support a team of Patient Care Advisors to deliver excellent service and achieve performance targets.

Skills & Experience - Previous experience in a customer service, patient care, or healthcare environment, with the ability to handle sensitive enquiries effectively.

This is an exciting opportunity to be part of a growing, life-changing service that has a direct impact on patient outcomes. You'll have the chance to shape the future of Lung Cancer Screening while developing your leadership career in a supportive and innovative environment.

InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions, working in partnership with the NHS for more than 30 years to make healthcare better for more than 5 million patients each year.

Behind every test, scan and assessment is a team of people helping our services run smoothly, efficiently and with care. With opportunities across community, hospital and office-based settings, InHealth offers the chance to grow your career in a people-focused organisation where your work supports millions of patients and helps bring high-quality healthcare closer to local communities.

InHealth is a place where you're trusted to do your job well, supported by people who value your expertise and give you the space to act on it. Teams show up for each other, leaders back your judgment and help remove blockers rather than create them.

New opportunities open as we grow - whether that's progressing, moving sideways or taking on something different as your strengths evolve. And everything we do is focussed on making healthcare better - for patients, partners and the people delivering care.

Read more about us here: Who We Are - InHealth Group

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