Customer Service Fleet Administrator

• Develop and maintain relationships with key industry personnel, e.g. Vehicle Manufacturers, NHS approved leasing companies, client Trust liaison officers, insurance company staff, Home Electronic Scheme suppliers, government officials and other key external contacts.
• Deal with a wide variety of queries from; employees, leasing companies, dealers, pool car providers/users, insurance brokers and managers/budget holders.
• Describe and explain technical specifications of different manufacturers and models of car.
• Understand and explain the varying complexities of salary sacrifice and how these relate to car lease and home electronic schemes.
• Manage the delivery of vehicles with lease companies/dealers, which often includes the rescheduling of vehicle delivery dates, often at very short notice and with inconvenience and cost to suppliers.
• Manage the process of Home Electronics from enquiry to order to delivery to end of lease, with customers and their employees.
• Ensure vehicles are ordered at the most advantageous price from the panel of suppliers to gain best value for the trust and its customers.
• Responsible for converting quotations into placed business.
• Identify and react to potential customer enquiries ensuring a very high level of accuracy.
• Work efficiently and enthusiastically towards the team targets.
• Handle potential customers who have; registered on the system but not progressed to the quotation stage, obtained quotes but not ordered and accepted quotes but not returned complete paperwork.
• Responsible for answering routine customer queries prior to point of order ensuring the highest possible conversion rates are achieved.

Essential

• Knowledge and expertise gained through experience of working within the financial and/or transport/motor industry/staff benefit fields or a customer service related industry.
• Knowledge or experience of working with databases.