Customer Service Fleet Administrator - Customer Service Team

Being part of the Fleet Solutions team means that you are part of the Northumbria Family. The main duties of the role focus around administrative tasks relating to the management of salary sacrifice schemes.

The successful candidate will be required to triage customer enquiries, feedback and complaints. Through training, they will then be required to fact find and compose responses via email, whilst sometimes being required to make outbound calls.

The successful candidate must be confident using different Microsoft Office packages and also navigating web based systems.

analyse inbound emails to assess key points to be investigated triage cases and assign to the correct escalation point communicate with internal and external stakeholders to comprehensively fact find and decipher key information liaise with internal and external stakeholders to gather information and negotiate case resolutions manage own caseload

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Qualifications

Experience and knowledge