Customer Service Administrator
General Practice Medical Solutions Ltd
Hinckley, LE10 1DAView on map(opens Google Maps in a new tab)
Salary
£12.71
Contract
Permanent
Hours
Not specified
Closing date
30 October 2026
10 days leftJob description
We are looking for a friendly, organised and customer-focused Healthcare Bookings & Customer Service Administrator to join our team.
This is a varied office-based role, combining reception, customer service, administration and healthcare bookings. You will be one of the key points of contact for customers and clinics, ensuring calls and enquiries are handled professionally and appointments are booked accurately and efficiently.
The role would suit someone with experience in reception, customer service, healthcare administration or a busy office environment. Previous sales experience would be desirable but is not essential.
- Answering and managing incoming telephone calls from customers, clinics and healthcare professionals.
- Providing a professional, friendly and helpful service to customers and clinical teams.
- Booking and coordinating appointments in line with clinical requirements and availability.
- Managing minor operations bookings and associated administration.
- Coordinating cardiac bookings, ensuring appointments are scheduled accurately and efficiently.
- Supporting bookings and administration relating to neurology clinicians.
- Liaising with clinics and clinicians to resolve booking queries and ensure services run smoothly.
- Accurately updating patient/customer and appointment information on bespoke systems.
- Using Microsoft Word, Excel and Outlook as part of day-to-day administration.
- Maintaining accurate records and ensuring information is handled appropriately and confidentially.
- Responding to customer and clinic queries by telephone and other communication channels.
- Supporting the wider team with general administrative and operational tasks.
- Working to agreed processes, service standards and deadlines.
- Providing a consistently high standard of customer service.
We are a growing private healthcare provider delivering high-quality, patient-focused services across a range of clinical and diagnostic settings. Our focus is on providing accessible, efficient and professional healthcare while maintaining high standards of patient care, clinical governance and customer service.
We work with experienced healthcare professionals and dedicated support teams to ensure patients receive a safe, responsive and positive experience at every stage of their care.
As we continue to grow, we are committed to investing in our people, developing our services and creating a supportive working environment where individuals can make a meaningful contribution to the delivery of high-quality healthcare.
Experience
Essential: - Previous experience in a reception, customer service, administration or similar role.; - Good telephone and communication skills.; - Good general IT skills.
Desirable
- Experience within a healthcare, medical or clinical environment.
- Experience of appointment or diary management.
- Previous sales or telephone sales experience.
- Experience using healthcare or booking systems.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
22 September 2026
Last checked
24 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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