Customer Care Coordinator
Oyster Recruitment Limited
BradfordView on map(opens Google Maps in a new tab)
Salary
£30,000 to £32,000
Contract
Not specified
Hours
Not specified
Closing date
22 October 2026
22 days leftJob description
Are you a confident communicator with a proactive approach and a passion for delivering great service?
We’re working with a well-established business, operating within the engineering sector who are looking for a confident and enthusiastic Customer Care Coordinator to join their support team.
As a Customer Care Coordinator, you’ll be the go-to point of contact for customers, offering advice and resolving queries. You’ll also play a key role in identifying opportunities to pass leads to the sales team, supporting wider business growth.
It would be an advantage if you have experience in technical customer service, hold an engineering degree or are a recent graduate keen to apply your technical knowledge in a customer-facing role.
- Taking incoming calls from customers, building rapport and resolving enquiries
- Working with the sales team to pass on useful customer insights and potential opportunities
- Preparing quotations making sure agreed response times are met
- Identifying ways to improve the customer journey, from first call to follow-up
- Keeping accurate records of all customer contact and interactions
- Producing reports that help the business understand customer needs and sales trends
- Previous experience in a customer service or support-based role
- Technical customer service experience, an engineering degree or a recent graduate – all advantageous
- A friendly, confident telephone manner and strong communication skills
- The ability to multitask, stay calm under pressure and work to deadlines
- A proactive mindset and a willingness to learn and improve
- Good IT skills and experience using CRM systems and Microsoft Office
- Fantastic benefits package
- 25 days holiday plus 8 days bank holidays
- Option to purchase additional holiday
- Supportive team environment with a clear path for progression
- Full induction and training
- Access to wellbeing platforms
If you an experienced Customer Care Coordinator who thrives on helping others and enjoys a varied role, we’d love to hear from you. Apply now!
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
Reed
First seen
10 September 2026
Last checked
30 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
private
This listing was structured from Reed. Vacancy details and the application process remain the responsibility of the original source.
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