Customer Care Coordinator

Our client is looking for a proactive and customer-focused Customer Care Coordinator to join their growing team. This is a fantastic opportunity for someone with strong administration and customer service skills who enjoys building relationships, coordinating contractors, and delivering an excellent customer experience. You'll support partnership housing providers, residents, and internal teams while helping to ensure works are completed efficiently and enquiries are resolved promptly. Company Benefits:

Competitive salaryAnnual bonus schemeSalary sacrifice car scheme26 days holiday plus bank holidays, increasing with servicePrivate medical insurance and health screeningLife assurance and pension schemeFlexible and hybrid working opportunitiesOngoing training and career progressionCompany social events and additional benefits Key Responsibilities:

Provide administrative support to the Customer Care and Partnerships teamsAct as a key contact for customer and client enquiriesChase contractors for appointments and updates on completed worksCoordinate subcontractors and suppliers to resolve defects efficientlyRaise work instructions, quotations, and material ordersMaintain accurate records, reports, and documentationSupport inspections, complaints handling, and insurance claims administrationProvide cover for incoming customer care callsLiaise with internal teams to ensure excellent service delivery Experience & Skills Required:

Previous customer service, customer care, coordinator, or administration experienceExcellent communication and interpersonal skillsStrong organisational skills and attention to detailAbility to manage multiple priorities in a busy environmentProficient in Microsoft Office applicationsKnowledge of COINS software would be advantageousProfessional, adaptable, and customer-focused approachAbility to work independently and as part of a team If you have not been contacted within 5 working days, unfortunately your application has not been shortlisted on this occasion.