CRV Administrative Officer

The post holder acts as a Cardio Respiratory Vascular (CRV) Administrative Officer, providing comprehensive administrative support to ensure the smooth and efficient running of the service. The role involves supporting the delivery of high-quality administrative functions, maintaining effective office systems, and working closely with clinical and non-clinical teams to support the day-to-day operation of the department.

The post holder is responsible for managing clinic and investigation diaries, coordinating appointments, monitoring and maintaining waiting lists, and maximising capacity to help prevent breaches in line with Trust policies. They act as a key point of contact for patients, relatives, consultants, GPs, and other departments, dealing with enquiries, complaints, and urgent requests in a professional, courteous, and compassionate manner.

The role also includes maintaining accurate patient records across hospital systems, producing routine reports and audit data, supporting the implementation of administrative procedures and systems, and ensuring compliance with information governance, confidentiality, infection control, and safeguarding requirements. The post holder will work closely with the Assistant Service Manager and multidisciplinary teams to support the delivery of safe, effective, and timely patient care.

See Job Description for further details.

Recruitment selection processes are based on competence (see Person specification) and values. An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post.

If a DBS is required for your role, you are encouraged to enrol for the DBS Update Service. A small annual fee applies which is payable to the DBS Service.Please note applicants will be required to pay for their DBS check. Costswill be deducted from their salary over the first three months of employment.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.

The Trust will not sponsor where the starting salary does not meet immigration rules

Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.

Good luck with your application.

The Trust's services are provided from three locations:

The Countess of Chester Hospital NHS Foundation Trust employs 5,964 staff (headcount) to provide care and treatment to a population of over 400,000 people living in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire.

The Trust works collaboratively within the wider Cheshire and Merseyside Integrated Care System. Due to its location on the border with North Wales, the Trust also works closely with the Betsi Cadwaladr University Health Board.

The Trust treats patients from England and some parts of Wales. During 2024/2025, there were approximately 643,000 patient attendances (inpatient, A&E, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery

Qualifications

Desirable: - Customer Care Course.; - Experience of hospital systems including Cerner and TOMCAT.

Knowledge and Experience

Skills

Desirable: - Understanding of patient access targets.