Crisis Support Worker
Mind in Somerset
Taunton, TA1 1SWView on map(opens Google Maps in a new tab)
Salary
£15.00
Contract
Fixed-Term
Hours
Not specified
Closing date
13 November 2026
24 days leftJob description
Open Mental Health' is a Somerset alliance of local voluntary organisations and the NHS. We are working in partnership to ensure that residents of Som...
- To listen to and support the service-users in identifying what may be contributing to their current emotional distress and work through together what steps that they need to take to feel safe. This may include working with, co-producing and implementing existing care or recovery plans, or developing short-term safety plans
- To empower service-users to make informed decisions about their mental health and ongoing wellbeing.
- To work collaboratively with Somerset Alliance partners across other localities - both statutory and VCSE.
- To communicate effectively across the alliance; taking initiative to share learning and new ideas. Supporting warm transfers within the relevant locality team. This will be achieved by adhering to the no wrong door philosophy.
- To facilitate activities which are soothing and creative to develop settling and grounding techniques; this can be group or and 1:1 support.
- To identify, assess and manage risk to ensure that risk is minimised. This will involve working in a safe manner under the guidance of the risk assessment and ensure that the health and safety policies of Mind in Somerset are implemented and fully adhered to.
- To maintain accurate record keeping/documentation and ensure that any storing or sharing of confidential information is in line with current GDPR regulations.
- To signpost service-users to ongoing support within their community, based on their individual needs
We are a community mental health crisis provision that works
with service users in every locality across Somerset, and are looking to expand
our team with experienced, enthusiastic and empathetic individuals.
Our key principle is about creating a safe, welcoming and
comfortable out-of-hours space for people in immediate emotional distress, and
for those seeking to prevent the onset of a crisis.
As part of your role, you will offer therapeutic,
non-clinical support and empower service-users through planning, grounding
techniques, coping mechanisms and identification of ongoing support.
You will work collaboratively with service-users and other
professionals, taking a holistic approach to support individuals that are
experiencing acute emotional distress.
This will involve connecting individuals into community
resources, building resilience and improving wellbeing.
Mind in Somerset is a local mental health charity and part of the national Mind network, providing emotional wellbeing and mental health support across Somerset. It exists to ensure that anyone experiencing mental health difficulties has access to advice, support, and services that improve wellbeing and quality of life.
It operates a wide range of services including helplines, digital support, peer groups, one-to-one support, wellbeing hubs, and community-based activities, working both independently and in partnership with NHS and voluntary sector organisations.
Qualifications
Essential
- Good literacy and numeracy skills, demonstrated by a good standard of GCSEs, including English and Mathematics at Grade C or above, or equivalent qualifications.
- Educated to degree level in a health-related subject or able to demonstrate equivalent relevant work experience in the mental health field.
Experience
Essential
- A minimum of two years' significant experience working with people with mental health needs or complex needs.
- A clear understanding of working with vulnerable adults.
- Ability to demonstrate empathy and provide compassionate, non-judgemental support.
- Strong interpersonal and communication skills, including the ability to de-escalate crisis situations.
- Experience of undertaking needs assessments and/or risk assessments and contributing to support planning.
- Experience of empowering individuals to engage with support and work towards positive outcomes.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
16 October 2026
Last checked
20 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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