Crisis Bank Support Worker - Crisis Support Drop-In service

Following training, the Bank

Support Workers will be responsible for delivering the service to attendees who

arrive at the service in emotional distress or mental health crisis, including assessing,

monitoring and supporting those individuals on a one-to-one basis and via

appropriate group work.

Responsibilities include proactively identifying signs of deteriorating mental health, ensuring appropriate intervention, supporting with crisis de-escalation, and guiding attendees in creating flexible crisis plans for future prevention.

Additional duties include recording and evaluating the

impact of interventions, supporting volunteers, and fostering team communication. Successful candidates will work collaboratively across multi-agency crisis teams (e.g. NHS Crisis Teams, CMHT), contributing to service improvement and co-production by involving individuals with lived experience.

1. To deliver the Crisis Support Drop-In service by providing person-centred

non-clinical mental health crisis support and information to attendees who might

otherwise had to attend Accident and Emergency for help. This will include providing

a supportive and safe environment, supporting attendees to identify their

individual needs, providing support with de-escalation, providing advice and

information, and, in partnership with the attendees, agree flexible and

realistic crisis support and safety plans and encouraging positive steps

towards management of crisis and future crisis prevention.

2. To follow agreed service systems, processes and procedures.

3. To proactively recognise the indicators of deteriorating

mental health and facilitate appropriate action, while liaising with relevant

agencies e.g. 999, On-Call Teams, NHS Crisis Teams. CMHT, etc.

4. To signpost and refer attendees to local services,

including Derbyshire Mind groups and services, so that they can support and

improve their mental health and hopefully not reach crisis point again.

5. To accurately record attendees discussions, individual and

group observations on the relevant attendees notes on the database, following

the guidance of GDPR. Ensuring that any issues are reported to the Team Leader

in a timely manner

6. To liaise with the Team Leader, Service Lead, or other

appropriate person to ensure the safety of attendees and team members as

required.

7. To record and evaluate the impact of interventions using agreed

feedback and evaluation tools. This includes using the computer program Charity

Log for case management.

8. To support and encourage the volunteer members of the team.

9. To initiate and maintain good channels of communication and

information sharing with all members of the team.

10. To ensure the service remains operational by being punctual,

flexible and working with colleagues to cover gaps on shift caused by planned /

unplanned absence i.e. annual leave and sickness.

11.

To work positively as

part of Derbyshire Minds partnership, and the wider multi-disciplinary and multi-agency

crisis alternatives teams.

12. To proactively contribute to the continuous improvement of

the service by making positive suggestions, providing constructive feedback and

assisting in the implementation of agreed new ways of working.

13. To contribute to the ongoing co-production of the service

by supporting service users with Lived Experience to be involved in the design,

review, and continuous improvement of the service.

14.

To help ensure the

service is, and remains, accessible to all individuals and groups e.g. younger

adults, women with children, racialised communities, veterans and groups who

may have more difficulty in accessing mental health services.

15.

To participate in

research, audit and evaluation as required.

Supervision, training, meetings, and

support

16. To undertake specific and specialised training provided by

Derbyshire Mind and other nominated parties, in order to support the vulnerable

cohort of attendees.

17. To attend and actively participate in one-to-one meetings

with line manager, team meetings, and clinical supervision (optional but

encouraged).

18. To be proactive in reviewing and evaluating own personal

performance and identifying areas for improvement and development.

19. Participate in the assessment of risk and thereby

contribute towards clinical governance as appropriate.

20. Maintain the confidentiality of information about attendees

and other services, in accordance with Derbyshire Minds policies and

procedures. GDPR etc

21. Keep up to date on all matters relating to Derbyshire

Minds policies and procedures and adhere to these at all times.

22. Be familiar with matters relating to health and safety

management and work in accordance with Derbyshire Minds Health and Safety

policy and procedures.

23. Derbyshire Mind is committed to Equal Opportunities for all

present and potential members of staff and attendees. Therefore, it is expected

that all bank workers and volunteers will understand, support, and apply this

policy through their working practice, which requires all individuals to be

treated with respect, dignity, courtesy, fairness and consideration.

24. Represent and be an advocate and role-model of Derbyshire

Mind.

out any other duties as are within the scope, spirit and purpose of the job, as

requested by your Line Manager and more senior members of staff.

This job description

is not intended to be an exhaustive list of all duties. It may also be subject

to joint review from time to time between the post holder and Derbyshire Mind.

Derbyshire Mind is your local independent mental health charity within the national Mind network. Our focus is on improving mental health and wellbeing for people across Derby and Derbyshire. We provide a range of community mental wellbeing services designed to support local people with mental health problems as well as the wider population.

Derbyshire Mind are committed to fair and open recruitment and selection processes. Please see the link to our Equality, Diversity, & Inclusion Policy to read more about this.

Ability to Work Flexibly

Essential: - This role is ad hoc shift work (Fridays 5:30 11:30pm, Saturdays 5:30 11:30pm and Sundays 2:00 6:00pm) please confirm you are happy with this?

Qualifications

Essential: - Do you have any mental health, housing, social care, health care, counselling, or psychology related training or qualifications?

Experience

Knowledge and skills

Essential: - What is your understanding of safeguarding and confidentiality?