CPBS Apprentice Administrator - 18 Months

The Apprentice will be undertaking a training programme within the Bradford Teaching Hospitals NHS Foundation Trust. Training will be delivered through education sessions and time spent completing administration duties under supervision as well as 1 study day per week to attend education sessions to complete the required qualification. The Apprentice will commit to undertake the training and educations required for the role, and successfully complete all components of the training programme within the contract period. This will include completion of Diploma Level 2 in Customer Service.

Working under supervision; The Apprentice will carry out a variety of Administration & Clerical work in a Clinical or Non-Clinical area, with the possibility of some direct (supervised) or indirect patient contact, depending on allocated area of work. Dealing with telephone calls, e-mails and face to face contact with Trust Staff and members of the public, ensuring enquiries are dealt with in an efficient, polite and courteous manner.

Working under supervision; The Apprentice will carry out a variety of Administration & Clerical work in a Clinical or Non-Clinical area, with the possibility of some direct (supervised) or indirect patient contact, depending on allocated area of work. Dealing with telephone calls, e-mails and face to face contact with Trust Staff and members of the public, ensuring enquiries are dealt with in an efficient, polite and courteous manner.

Whilst the post does not guarantee permanent employment at the end of it, successful completion of the Apprenticeship will provide the postholder with the skills and experience required to apply for future administrative positions within the NHS.

New to the NHS: If you are joining the NHS for the first time, you will be paid at the Apprentice Rate, which is currently £8.00 per hour for the first year of your apprenticeship. After the first year, you will be paid the age-related National Minimum Wage for the remainder of your fixed-term contract.

Existing NHS Employees: If you already have NHS experience, your pay will be determined in accordance with Annex 21 of the Agenda for Change Terms and Conditions. This means you will receive a percentage of the relevant pay band for the role, reflective of your current qualifications and experience.

Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:

We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.

Experience

Essential: - Keyboard and computer literacy skills

Skills

Essential: - Good written and verbal communication skills; - Good interpersonal skills

Knowledge

Qualifications

Essential: - Educated to GCSE Level or equivalent in Maths & English grade 4.