Compliance and Client Care Coordinator

ROLE: Compliance and Client Care CoordinatorLOCATION: LincolnSALARY: £28,000 - £30,000HOURS: 9am – 5.15pm Monday to FridayBENEFITS:

33 days' annual leave inclusive of bank and other public holidays including birthday leaveLife Insurance at 3x salaryEmployee Assistance Programme including counselling, 24/7 GP access, physiotherapy, gym discounts and cashback benefits We're looking for a proactive and highly organised Compliance and Client Care Coordinator to join our Risk & Compliance team. This role plays an important part in supporting the Sills & Betteridge's commitment to excellent client care, handling complaints effectively and helping to maintain strong compliance standardsYou will undertake the following but not limited to: Support the investigation and resolution of client complaints.Draft professional complaint responses and maintain accurate records and logs.Produce reports and management information on complaint trends and client feedback.Assist with client care initiatives and continuous improvement activities.Support the review of policies, procedures, accreditations and regulatory requirements.Monitor client feedback and online reviews to help improve service standards. You will enjoy this role if you are: Experience in an administrative, compliance or professional support environment.Excellent organisational skills and attention to detail.Strong written communication skills and confidence handling sensitive information.Good Microsoft Office skills, particularly Word, Outlook and Excel.Ability to manage competing priorities and work independently. Experience of complaints handling, legal compliance processes or working within the legal sector would be advantageous but is not essential.Sills & Betteridge LLP is a well-established regional law firm with offices across Lincolnshire, Yorkshire and the East Midlands. We are known for delivering high-quality legal advice alongside exceptional client care, and we are proud of our strong reputation as both a trusted legal adviser and a great place to work. Our teams are collaborative, supportive and committed to professional development, with many of our lawyers recognised in The Legal 500. We value integrity, inclusion and long-term careers, and we support our people to grow, thrive and do their best work.REF-230 096