Communications Assistant
The Dudley Group NHS Foundation Trust
Dudley, DY1 2HQ
Salary
£25,760 to £27,476
Contract
Permanent
Hours
Not specified
Closing date
8 September 2026
8 days left
Job description
This role sits as part of the newly formed Group communications team, which supports the evolving partnership between The Dudley Group NHS Foundation ...
The following duties and responsibilities will apply
- Provide administrative support to ensure the efficient and effective running of the Joint Communications and Engagement team.
- Manage and maintain digital communication channels including the Trust website and intranet, publishing content, ensuring information is accurate.
- Provide support including diary management, meeting coordination, document preparation. monitoring media coverage, managing inboxes and social media channels responding.
- Answer the phone, taking accurate messages and signposting enquiries as appropriate, in a timely fashion.
- Maintain a yearly calendar of social posts for events and awareness days.
- Undertake the administrative process for scheduling and uploading content for social media.
- Proofread copy prepared by colleagues to ensure consistency of message and that it is in line with Plain English guidelines.
- Manage administration key communication channels, for example, website, Facebook, Instagram, TikTok and others.
- Help prepare e-bulletins, ensuring accurate copy, consistent format and timely distribution.
- Assist with the production and distribution of communication materials including newsletters, press releases, printed resources, photography, design projects and promotional activities.
- To support the team in the deliver of events.
- To support the team in the proactive research and publication of positive news.
- Responsible for planning activity including purchasing any items required.
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Qualification and Education
Essential
- GCSE English Language Grade C+ or equivalent
- Higher level education to NVQ level 2 or equivalent
- Willingness to undertake professional development at a suitable level
Desirable
- A level English Language or equivalent
- Degree / professional qualification
- Evidence of continuing professional and personal development
- ECDL or equivalent
Knowledge and training
Essential
- Understand the importance of confidentiality
Desirable
- Knowledge and interest in issues relating to the NHS
Experience
Essential
- Experience of dealing with the press and the general public
- Experience of undertaking administrative functions with the minimum of supervision
- Experience in the use of Microsoft packages, (Word, Access, Excel, PowerPoint and Outlook)
- Ability to plan and organise events, being able to implement those plans in order the support the running of events where appropriate
- Able to manage a complex workload and prioritise tasks to meet deadlines
Desirable
- Use of social media
- Experience of working in communications and/or press office
- Have some knowledge and experience of working with Web content
- Minute taking expertise
- Compiling and presentation of information and statistics
- Some knowledge of design and video making software
- Experience of photography for publicity purposes
Communication and Relationship skills
Essential
- Able to deal effectively with all levels of staff within the organisation and external stakeholders
- Pay attention to detail
- Able to relate to general public/media calmly
- Committed and self-motivated
- Commitment to effective communications
- Enjoy a challenging and demanding workload
- Confident and professional telephone manner
- Effective communication skills, verbal and written
- Confident and assertive with the ability to deal positively with difficult queries and situations
- Team player
- Be flexible in hours
- Be professional and diplomatic
Desirable
- Interested in working in a large public sector organisation
- Able to react in a confident manner when faced with difficult issues
Planning and Organisational Skills
Essential
- Able to work on own initiative
- Diary management
Physical skills
Desirable
- Car owner / drive with a valid license
- Able to travel to other hospitals
Equality, diversity, inclusion and Trust values
Essential
- Able to provide safe, caring, and effective services
- Values and behaviours that reflect the Trust values of Care, Respect and Responsibility
- Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong and their contribution is valued
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
25 August 2026
Last checked
27 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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