Combined Service Co-ordinator

The University Hospitals of Leicester is one of the largest Hospital Trusts in the country and treated over a million patients last year. It is based on three hospital sites and employs over 10,000 staff.

UHL has one of the largest Imaging departments in the NHS; a medical specialty that encapsulates a wide variety of Diagnostic and Interventional Radiology practices capable of diagnosis and treatment of a large array of conditions.

The Imaging Services covers a wide variety of clinical departments; sub-specialties who focus on specific referring specialisms e.g. Musculoskeletal, Paediatric, Vascular, Neurology, Head and Neck, Cardiology and Respiratory Medicine, Accident and Emergency, Oncology, Genitourinary and General Surgery.

Each of these sub-specialties covers a wide range of imaging modalities from Fluoroscopy and Plain film Radiography to Ultrasound, CT, and MRI. We employ over 60 Consultant Radiologists, 30 junior Doctors, 190 Radiographers, 40 Sonographers, over 160 Clinical and admin support; and image over 1650 patients a day/600,000 a year. Diagnostic Imaging is currently undergoing great change, with Hospitals becoming more and more reliant on the use of digital imaging techniques.

To ensure that all patients, visitors and members of staff are received in a prompt, courteous and pleasant manner on reception

Liaising with professional colleagues to ensure suitable triaging of referrals in a timely and appropriate fashion

Receive and open incoming post for your core service taking appropriate action as necessary.

Ensuring effective and efficient completion of the appointment process for your core service. Ensuring systems are appropriately updated in a timely and accurate fashion to track the patient episode and specify location of imaging information.

Be responsible for ensuring patient waiting times are consistent with those published and are in line with departmental service priorities.

Highlight areas for improvement and action in agreement with Administration Manager , implement changes where appropriate.

Appointment Management In keeping with agreed departmental and team performance standards, be responsible for the following:

Ensuring effective and efficient completion of the appointment process for your core service.

Ensuring systems are appropriately updated in a timely and accurate fashion to track the patient episode and specify location of imaging information.

Ensuring systems are appropriately updated in a timely and accurate fashion to track the patient episode and specify location of imaging information.

Ensure 100% compliance with DNA procedure, notifying the Administration Manager of any trends and, where appropriate, make suggestions for improvements.

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

https: //www.uhleicester.nhs.uk

Qualifications

Essential: - Educated to GCSE including grades A-C in Maths and English; - IT knowledge and experience of using multiple IT systems

Desirable: - Experience in Microsoft Excel packages including Word & Excel

Experience

Desirable: - Understanding of the Radiology systems (CRIS, PATIENT CENTRE); - Familiar with medical terminology

Communication and relationship

Essential: - Excellent verbal and written communications skills.; - Can multi task and use own initiative