Colorectal Consultant Secretary

• Deal appropriately with telephone calls from GPs, patients, medical staff, nursing staff, hospital departments etc.
• Ensure that the telephone is always attended during normal working hours, if only with a message facility in the absence of the post holder.
• Liaise with General Practitioners regarding patient care and pathways.
• Liaise with other hospitals and agencies regarding the transfer of patients ongoing care.
• Take calls from anxious and distressed members of the public or staff, requiring skill and sensitive handling, without recourse to others other than in exceptional cases
• To take initiative in the organisation, administration and communication to minimise the demands upon the consultant.
• Deal appropriately with telephone calls from GPs, patients, medical staff, nursing staff, hospital departments etc.
• Dealing with queries involving confidential documents regarding a wide variety of information, recognising when issues should be referred, and to whom.
• To provide a full comprehensive secretarial service within the Colorectal Secretarial Team.
• Maintain a rota of leave for the consultant and the team. Ensure that appropriate departments and individuals are notified of the leave and communicate cover arrangements, as appropriate within the Specialty.

• Ensure that all patients attending the Out-patient clinics have undergone all necessary investigations and that the results are available at the patients attendance times.
• Arrange investigations for patients with the appropriate department, advising patients by letter or telephone and obtain results.
• Ensure that all reports and investigations are correlated and available on the electronic hospital system and TEAMS.
• Draw the Consultant/Medical Staffs attention to any results of key importance or abnormality within the guidelines agreed, and the post holder will then action any results within specified procedures.
• Ensure all relevant information is obtained for patients to be discussed at the Multidisciplinary Meetings.
• It may be necessary for the post holder to cover their colleagues whilst on annual leave and perform duties advised by the Colorectal Admin Team Leader and/or Surgical Secretariat Operations Manager.
• Adequate information must be conveyed for others to be able to stand-in for the post holder in their absence.
• It is the responsibility of the post holder to inform the Team Leader of any fluctuations in the workload, and report as early as possible any difficulties arising from an inability to complete work in time or effectively.
• It may be necessary for the post holder to assist with their colleagues workload this encompasses all specialties within the Surgical Secretariat.

Essential

• RSA II or equivalent touch typing/computer skills
• Minimum 4 GCSE's including English or equivalent

Desirable

• Computer qualification

Essential

• Secretarial experience
• Working with people
• Electronic patient record systems

Desirable

• NHS experience
• Experience of working with TEAMS

Essential

• Understanding of Microsoft Word
• Understanding of secretarial procedures

Desirable

• Audio typing