Clinical Systems Technician (SystmOne)

As part of our continued development at HCRG Care Group, we are seeking a detail-oriented and technically proficient Clinical Systems Technician. You will support and maintain our portfolio of clinical systems and supporting technologies. This role sits within the Technical Support Team, with a key focus on delivering subject matter expertise for TPP SystmOne from a clinical systems support perspective. You will play a vital role in supporting complex SystmOne incidents, configuration queries, record-management activity, and workflow-related issues, ensuring consistent, high-quality support across the organization. You will also be trained to support our Hybrid Mail services, becoming the organizational Subject Matter Expert for Hybrid Mail support, providing specialist advice and second-line support. This is a customer-facing role requiring excellent communication skills, a methodical approach to problem-solving, and the ability to maintain clear, accurate records of all actions undertaken. You will be based at a local office dependent on your location with remote support to aid a healthy work-life balance. Occasional travel is expected to sites within the allocated areas and beyond as required.

We change lives by transforming health and care. Established in 2006, HCRG Care Group is one of the UK's leading independent providers of community health and care services. We work with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology, and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year. We are guided by our simple values: we care, we think, and we do. We are committed to equal opportunities and welcome applications from a broad, diverse range of people. Were a Disability Confident Committed company, working to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

Qualifications