Clinical Systems Manager

• Managing and developing the practice clinical system, including templates, searches, protocols and workflows.
• Maintaining high standards of data quality, record accuracy and information governance.
• Producing reports, audits and performance data to support QOF, Enhanced Services and practice objectives.
• Supporting digital transformation projects and implementation of new technologies.
• Providing training and support to clinical and administrative staff.
• Acting as the lead contact for clinical systems, data management and reporting.
• Supporting compliance with GDPR, Data Protection legislation, NHS Information Governance requirements and CQC standards.
• Working collaboratively with clinicians, practice staff, PCNs, ICB teams and external suppliers.
• Overseeing clinical coding and data quality improvement activities.
• Supporting the day-to-day financial administration of the practice, including invoices, expenditure monitoring and procurement processes.
• Overseeing stock control, ordering and supplier management to ensure value for money and continuity of service.
• Producing reports relating to expenditure, procurement and operational performance.
• Contributing to business continuity planning, service development and strategic practice objectives.

• Lead on the management and optimisation of the practice clinical system
• Maintain system configuration, templates, protocols, pathways and clinical workflows.
• Ensure the accuracy, integrity and quality of patient records.
• Develop and maintain searches, audits and reporting tools to support clinical and operational objectives.
• Monitor system performance and identify opportunities for improvement.
• Implement updates and new functionality within clinical systems.
• Support digital transformation projects and new technology implementations.

• Ensure compliance with NHS Data Security and Protection Toolkit standards.
• Maintain high standards of data quality and information governance.
• Ensure systems and processes comply with:
• GDPR
• Data Protection Act 2018
• NHS Information Governance requirements
• CQC standards
• Support audits relating to records management and clinical data quality.
• Promote best practice in confidentiality, information security and data management.

• Produce regular and ad-hoc performance reports.
• Develop dashboards and data analysis tools to support service delivery.
• Monitor achievement against QOF, Enhanced Services and contractual targets.
• Support population health management initiatives through effective data utilisation.
• Analyse clinical and operational data to identify trends, risks and opportunities.

• Provide training and support to clinicians and administrative staff.
• Develop user guides, training materials and standard operating procedures.
• Act as the first point of contact for clinical system queries.
• Support new staff induction and ongoing system competency assessments.
• Promote best practice in the use of digital systems.

• Lead projects relating to clinical systems and digital service improvement.
• Work collaboratively with Primary Care Networks (PCNs), ICB teams and external suppliers.
• Contribute to practice business continuity and disaster recovery planning.
• Identify opportunities to improve efficiency through automation and enhanced workflows.
• Support strategic planning and service redesign initiatives.

• Oversee the day-to-day financial administration of the practice, ensuring accurate and timely processing of invoices, payments and financial records.
• Monitor designated practice budgets and expenditure, escalating any concerns or variances to the Business Manager.
• Ensure all supplier invoices are checked, coded and authorised in accordance with practice financial procedures.
• Liaise with the practice accountants, NHS England, ICB and other external organisations regarding routine financial matters as required.
• Maintain accurate records of practice expenditure, purchasing and procurement activity.
• Oversee the ordering, receipt and stock control of medical supplies, vaccines, clinical consumables, stationery and other practice resources.
• Monitor stock levels to ensure continuity of service whilst minimising waste and unnecessary expenditure.
• Maintain supplier relationships and seek best value for money when procuring goods and services.
• Ensure purchasing and procurement activities are undertaken in line with practice financial policies and procedures.
• Produce regular reports on expenditure, procurement activity and stock usage for the Business Manager and Partners.

• Supervise Clinical Coding.
• Coordinate workload allocation relating to data quality and system management activities.
• Foster a culture of continuous improvement and learning.

Essential

• Essential Experience
• Significant experience working within General Practice, Primary Care or a healthcare environment.
• Advanced experience using GP clinical systems such as SystmOne
• Experience managing clinical data, reporting and quality improvement initiatives.
• Experience delivering staff training and support.
• Experience of information governance and data protection requirements.
• Experience developing clinical searches, templates and reporting
• tools.
• Essential Knowledge
• Understanding of NHS Primary Care contracts and performance indicators.
• Strong knowledge of GDPR and Data Protection legislation.
• Understanding of QOF and Enhanced Services.
• Knowledge of NHS Digital initiatives and interoperability requirements.
• Understanding of clinical coding principles and data quality standards.
• Essential Skills
• Excellent leadership and organisational skills.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and deadlines.
• Strong attention to detail.

Essential

• Professionalism and integrity.
• Commitment to patient confidentiality.
• Adaptability and resilience.
• Positive and proactive approach to change.
• Strong customer and patient focus.
• Commitment to continuous learning and improvement.

Desirable

• Experience managing digital transformation projects.
• Experience within a PCN or wider NHS environment.
• Experience supervising or managing staff.
• Experience with population health management tools and business intelligence reporting.