*Clinical Support Worker- Ophthalmology

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

Essential

• Level 3 vocational qualification or Short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties or Equivalent knowledge and experience in a range of clinical care duties equivalent to Level 3
• Theoretical knowledge - Experience of a range of care and related procedures - clinical observations knowledge of data protection legislation and health and safety at work legislation
• National Care Certificate or commitment to complete within 12 weeks of commencing employment
• numeracy and literacy level 2

Desirable

• Undertaken relevant additional training for Clinical Support Workers

Essential

• Experience of working in health or social care
• Experience of undertaking and recording clinical observations and escalating changes or findings
• Working knowledge of legislation underpinning care provision
• Understanding of the importance of robust, accurate, clear, timely documentation.
• Insight into behaviours and skills of a carer and the need for effective team work.
• Knowledge of Safeguarding.
• Understanding work-related boundaries
• Awareness of GDPR and the need for confidentiality

Desirable

• Familiarity with current NHS and social care policies
• Computer skills
• Clinical policies and procedures
• Evidence of understanding of Trust Business
• Experience of working in the Trust previously

Essential

• Excellent interpersonal, communication and active listening skills. Ability to adopt appropriate styles and methods of communication
• Time-keeping, planning and prioritisation skills
• Basic IT skills to use electronic patient records and other Trust systems
• Analytical and judgement skills to make decisions based on patient/service user interactions, observations and metrics
• Ability to demonstrate the importance of holistic person centred care and related procedures
• Attention to detail
• Ability to use initiative appropriately
• Ability to demonstrate the compassionate values and behaviours needed for dignified care
• Desire to encourage and support patients to remain as independent as possible
• Ability to deal with a wide range of people at all levels, including clients, carers, family, health and social care colleagues and other professionals.
• Caring and empathetic
• Motivated and with a pro-active approach.
• Ability to work independently and as part of a team.
• Committed to providing high quality patient care.
• Willingness to undertake job related training and multi-disciplinary competencies for more effective patient care.
• Personal resilience.
• Ability to work calmly and effectively under pressure.
• Presents self as courteous, respectful and helpful and understands importance of professional image.
• Reliable, adaptable and dependable.

Desirable

• Keyboard skills
• Venepuncture

Essential

• Willing to work flexible hours including nights, weekends and bank holidays
• Flexible and versatile approach to meet the needs of the service.

Desirable

• Ability to travel between the sites from which the Trust undertakes its business, or attend meetings or training off-site.

Essential

• Promote equality and value diversity
• Adhere to Trust Values and professional behaviours