Clinical Support Worker - IBD

• Registration of patients onto relevant databases ensuring all patient data both clinical and personal is electronically and accurately recorded.
• Undertake blood monitoring/screening (including QuantiFERON tests) within departmental protocols & guidelines. Ensure investigation reports are obtained, escalated where needed and action taken.
• Co-ordinating the implementation of Azathioprine shared care agreements.
• Co-ordinating ETU booking for biologic and other relevant treatments.
• Co-ordinating healthcare at home prescriptions for medications to ensure prescribed and delivered to patients in a timely manner.
• IBD Helpline triage, managing administrative and simple clinical queries within departmental guidance, and triaging to IBD nurses when needed.
• Cross-site IBD MDT co-ordination
• Arrange and book appropriate outpatient appointments/follow ups, in particular the management of PIFU & rapid access slots.
• Supporting data collection for audit and outcome data.
• Develop and maintain effective working relationships with clinicians, managers and others within department and Trust wide service users.
• Be the point of contact for all non-routine/urgent enquires facilitating communication and information flows, initiating and responding to correspondence and resolving enquiries.
• Using good communication skills, and appropriate tools and procedures, liaising as appropriate with the nurse specialists when non routine and refer complex decisions to the team for assessment and review.
• Coordinate/act independently to make OPD appointments for those with abnormal results, fast track patients back into the system if required.
• Communicate and signpost to appropriate needs related information.
• Support patients and their families to access appropriate information and support, by signposting to a range of clinical and support services.
• Advise patients and their families on how to make contact when they feel that their condition or needs have changed, including what to do out of hours

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.

Essential

• Diploma level qualification or equivalent in relevant field/discipline
• GSCE Standard or Higher
• European Computer Driving Licence (ECDL) or equivalent experience
• Evidence of continued role development
• Diploma level qualification or equivalent in relevant field/discipline

Essential

• Excellent IT Skills
• Microsoft Office Experience
• Ability to work as part of a team
• Significant experience in a similar clinical role or equivalent knowledge

Essential

• Self-motivated and able to work with limited supervision
• Ability to use own initiative and work with limited supervision
• Manage / prioritise own workload
• Excellent communication skills
• Ability to maintain control of sensitive/stressful situations
• Ability to accurately maintain computerised and manual filing systems and documentation.
• Good time management skills
• Knowledge of Gastroenterology or Endoscopy including ability to undertake venepuncture and cannulation.

Essential

• Able to work flexibly dependant on the needs of the service and undertake duties required
• Ability to build and maintain good working relationships
• Comply with Trust policies and procedures at all times
• Ability to retrieve information from a wide range of sources and in different formats
• Ability to travel across all MWL hospital sites when required
• Ability and willingness to undergo further training for the post
• Maintain confidentiality at all times