Clinical Services Administrator

This role is required to support the delivery of all of the services listed above and others which may feed into this team in due course. The post holder will be expected to work supporting the clinical services coordinators, operations manager and other administrators within the clinical services and preventative services teams. This role includes overseeing the day-to-day coordination of the phlebotomy projects both in the patients home and the GP practice, from the planning and booking of clinics to booking the patients in for their home visit. As well as supporting with the administration of the other services operated by BHNC when needed. We would expect the post holder to be able to manage their own workload, work flexibly in line with business needs and meet the deadlines required by the service.

Neighbourhood Care (BHNC) is a GP Federation supporting the 19 Bexley Practices with 4 PCNs who are working collaboratively to enhance the health and wellbeing of

Bexley residents, covering over 246,000 patients.

This is an

exciting opportunity for someone looking to make an impact on the lives of

patients living within Bexley and other South London boroughs, to support with

multiple projects provided by BHNC within the clinical services team. This team

delivers a variety of NHS services including the practice-based phlebotomy

service, long term conditions home visiting service, extended access GP and

nurse appointments, along with other projects. These services support patients

to manage their own health and wellbeing, with the aim of preventing hospital

admission and to care for patients within the primary care setting.

This role is

required to support the delivery of all of the services listed above and others

which may feed into this team in due course. The post holder will be expected

to work supporting the clinical services coordinators, operations manager and

other administrators within the clinical services and preventative services

teams. This role includes overseeing the day-to-day coordination of the

phlebotomy projects both in the patients home and the GP practice, from the

planning and booking of clinics to booking the patients in for their home

visit. As well as supporting with the administration of the other services

operated by BHNC when needed. We would expect the post holder to be able to

manage their own workload, work flexibly in line with business needs and meet

the deadlines required by the service.

Key

Working Relationships - include but are not limited to:

Director of

Operations

Heads of

services

manager

BHNC

administrative team

Other

clinicians working within the team

Liaising with surgeries to arrange

clinics/rooms/dates/times etc

Creating and amending clinics on EMIS

Arrange cover for sickness and annual leave

Taking calls from Phlebotomist if late, sick, emergency day off

Liaising with surgeries for sickness, annual

leave

Contacting patients as and when needed regarding

their appointments i.e. if phlebotomist running late or sick

Ordering stock for phlebotomy clinics and

ensuring teams have the stock they need

Printing off and checking referrals from the ERS

system

Planning routes for best use of clinicians time

Ringing patients, family, carers to make an

appointment for the nurses to visit

Typing up and sending letters to patients

regarding their home visits

Adding patients to the spreadsheet (home

visiting)

Inputting and printing off relevant paperwork

for visits

Creating

and amending clinics on EMIS

Booking patients into the EMIS clinics

patients and family, a day before as a reminder

Checking the BHNC home visit email and

responding to any correspondence with surgeries

Updating the home visiting spreadsheet and

chasing nurses for any information that is missing

Contacting patients as and when needed regarding

their appointments i.e. if phlebotomist running late or sick

Ordering stock and equipment as required for the

team delivering this service

Team Admin for all clinical services

and others

Creating and amending clinics on EMIS for health

checks as and when needed to support preventative services team

Attending clinics to support running of clinics

for NHS Health Checks when needed

Organising meetings for both Phlebotomy and

Phlebotomy Plus and informing surgeries about shortened clinics where needed

Ordering stock and taking stock to

site and arranging collections, as and when needed for all phlebotomy services

Monitoring phones for EA and other clinical

services when needed

Liaising with phlebotomists for training and

chasing outstanding

Uploading weekly rotas on team net for

phlebotomy and phlebotomy plus

Ordering stock for office in general (Amazon)

Ordering stock from NHS Supplies for EA service

Managing the stock orders and monitoring stock

planning and reporting

Being the first point of contact for all staff

working across the phlebotomy and home visiting service to ensure smooth

operation of the service

Supporting with new projects as they arise as

part of the team.

Health Neighbourhood Care (BHNC) is a GP Federation supporting the 19 Bexley

Practices / 4 PCNs who are working collaboratively to enhance the health and

wellbeing of Bexley residents, covering over 246,000 patients.

goals of BHNC are to work strategically with all Bexley Primary Care Networks

(PCNs), to help secure the best services for patients whilst working together,

to support the member practices in the challenges of a changing NHS.

Health Neighbourhood Care (BHNC) aims to improve the morale of PCNs / general

practice in Bexley, by sharing expertise, services and supporting its

workforce. BHNC will make a positive

impact on medical services in Bexley, by working closely with the CCG, local

NHS trusts, local providers and patient groups, to improve the delivery of

healthcare to the local population.

Qualifications

Essential: - GSCE Mathematics and English; - NVQ or equivalent

Experience

Desirable: - Previous NHS experience

Skills / Attributes

Essential: - Excellent interpersonal skills, be superb communicators both written and verbally.; - Focus on service and quality with an eye for detail and accuracy.

Desirable: - Full driving licence.