Clinical Nurse Specialist - Triage Facilitator

The

post holder will undertake timely specialist palliative care assessments by

telephone in response to urgent presentations, prioritise incoming patients and

referrals using agreed clinical guidelines and pathways, identify urgent or

unmet needs, and coordinate safe and responsive care and support plans,

liaising with the rest of the Community Team to facilitate appropriate response

times to patient need.

Calls

may be received from 111/999, GPs, allied health professionals, community,

hospice, acute and virtual ward teams, as well as directly from patients,

families and carers. Calls are expected to relate to patients already known to

St Giles Hospice.

Working autonomously and in collaboration with

internal colleagues, along with other community, primary care, acute and

virtual ward colleagues, the post holder will support rapid assessment,

clinical decision-making, or onward referrals where appropriate.

Demonstration of clear communication with the multiprofessional team, accurate

clinical record keeping, safe escalation of clinical risk, support to junior

staff members and coordination of service flow is required.

The role entails but is not limited to:

Prioritise and triage patients presenting with a range of conditions

including palliative, EOL and acute conditions, making any necessary onward

referrals in an appropriate manner.

Support the team in implementing and evaluating personalised care

planning, providing individual specialised treatment plans, ReSPECT and

advanced care planning for patients.

Support the team in providing specialist palliative care

and support to patients and their families in the place they call home, as

required and in accordance with evidence-based clinical practice.

Support the team in dealing with clinical emergencies.

Liaise with external services and agencies and the patients usual

community teams to ensure

the patient continues to be supported appropriately.

Liaise with virtual ward teams to support timely

assessment, shared care planning, escalation and safe community-based

management where appropriate.

Delegate clinical responsibility appropriately, ensuring

safe practice and that the task is within the individuals scope of practice.

Work closely with the St Giles at Home community teams in supporting the

needs of all patients under the community services.

General management, supervision,

teaching and training

Maintain and

develop clinical skills and specialist palliative care knowledge through active

participation in caseload management, in-house training, relevant external

study days, and continuing professional development.

In conjunction with

the line manager, establish and develop effective relationships with internal

and external colleagues, agencies, and organisations to promote the clinical

services offered by the Hospice.

Participate in clinical supervision.

Attend meetings within the hospice as

required.

In conjunction with other clinical

departments, participate in the delivery of training programmes regarding

referral processes and the advice line for Hospice staff, external referrers

and other interested groups.

Provide

cover for colleagues as required and appropriate.

Maintain strict confidentiality in relation to staff, patient, and

service information within St Giles Hospice.

Participate

in risk assessment and contribute to the clinical and corporate governance

agenda as appropriate.

Support and participate in shared learning within the system.

Continually review clinical practices, responding to national policies

and initiatives where appropriate.

Participate in the review of significant and near-miss events applying a

structured approach.

Participate

in regular annual staff performance and development review.

Produce

work of a high standard and always promote quality.

Uphold

St Giles Hospice policies and its commitment to equal opportunities for all

current and potential members of staff and patients.

Keep

up to date on all matters relating to St Giles Hospice procedures and policies.

Adhere to the professional standards set by the relevant professional

body, ensuring registration remains current and engaging in continuous

professional development.

Uphold the Hospice

philosophy, which is based on an interdisciplinary approach, and participate

fully in this model of care.

Maintain accurate, timely and

contemporaneous records in line with professional standards, information

governance requirements, consent, confidentiality and data protection

legislation.

Recognise

and escalate concerns relating to deteriorating patients, urgent symptom

management, medication-related queries, risk, safeguarding, or unsafe

situations in accordance with Hospice policies and agreed clinical pathways.

Comply

with lone working, community working and personal safety procedures where

duties require contact with patients, families, carers or professionals outside

the Hospice setting.

Demonstrate

emotional resilience and seek appropriate support, supervision and debriefing

when managing distressing, complex or sensitive conversations with patients,

families, carers and professionals.

Work

in accordance with the NMC Code, maintain current professional registration,

and take responsibility for revalidation and continuing professional

development.

Adhere to St Giles Hospice safeguarding policies

and procedures, recognising and reporting concerns relating to adults,

children, families or carers in line with statutory requirements.

Just so

You know

We

may review applications before the application review date, however, if you

apply after the application review date, your application may not be

considered. We will accept applications until we have successfully filled the

role, this may be earlier than the closing date.

If

you have not heard within 14 days of the application close date, then please

consider that your application has been unsuccessful at this time.

As

part of your application your data will be managed in line with St Giles

Hospice Privacy Policy and kept for 6 months. If you would like to see this in

full, please visit https://www.stgileshospice.com/privacy-policy/

St Giles Hospice is a registered charity founded in 1983 by the Reverend Paul Brothwell, originally to improve the care of local people dying with cancer.

We now support patients, and their loved ones, living with a terminal illness. Our dedicated team provides individually-tailored care, free of charge, either at the hospice or in patients own homes across our communities.

We spend close to £10 million a year providing our specialist services. With less than a quarter of this funded by the Government, we rely heavily on donations and income generation from the local community.

Values

Personal Attributes

Qualifications

Experience

Skills

Other requirements