Clinical Governance Manager

As a Governance Manager you will be working as part of the Clinical

& Quality team and your role is very important in providing assurance

that our services are compliant, safe and delivering high quality care

to our patients. You will lead and be responsible for clinical

governance processes within PHL and as an experienced clinical

leader ensuring your leadership style is always delivered in line with

our values truly caring and team first approach.

You will work closely with the services leadership teams to ensure

compliance with robust governance processes such as incident

reporting, risk and complaints management that assures us of the

responsiveness of our services. You will promote shared learning and

quality initiatives, facilitate that these are embedded and sustained

demonstrating a well led organisation. You will foster close working

relationships to enable supporting a positive safety culture within the

organisation, working collaboratively with our healthcare

professionals and relevant external organisations to proactively

manage governance, quality and safety. You will provide assistance,

support and advice to our people, patients, and their families within

our Governance framework in partnership with relevant operational

and clinical managers.

To be a visible, accessible and approachable leader within the

Clinical & Quality Team in order to support, motivate and inspire.

Work collaboratively with operational and clinical teams and other

directorates.

Provide support to clinical staff in tackling and resolving complex

problems.

Ensure effective communication with all staff within PHL ensuring

governance and patient safety culture is embedded within the

organisation.

Ensure up to date knowledge is maintained for all areas of the

clinical governance framework, including key legislative,

regulatory and professional frameworks.

Assist the Director of Nursing and Quality in reviewing and

monitoring the key strategic objectives and risk profile related to

quality and safety, which are aligned to PHL priorities for quality

improvement.

Ensure any safety alerts and national guidance is implemented in

a timely and appropriate way, ie CQC standards, NHS England

policies, CAS alerts and NICE guidelines.

Provide patient safety and governance reports for each service,

relevant committees and forums, collating key quality indicators to

support assurance mechanisms to demonstrate compliance with

key standards and to escalate and action where improvements

need to be made.

Working with the Patient Safety Specialist, service managers,

clinical managers & leads, support with investigations into patient

safety incidents and potential litigation claims, ensuring they are

appropriately investigated and responded to in accordance with

PHL policy, learning is cascaded and embedded.

Support delivery of local and national patient safety frameworks

by ensuring that staff involved in incidents are supported,

debriefed and offered individual feedback.

Support service managers, clinical managers and clinical leads

when meeting with patients and their families and any external

agencies affected by adverse incidents.

Actively support and promote a transparent learning culture just

culture.

Provide feedback to staff, through various methods; newsletters,

presentations and one to ones.

Working with the Service Managers and Senior Management

Team ensure that the Risk Management Strategy is effectively

conveyed to all staff and is translated into operational practice.

Support Senior Leadership Team and Services leaders to ensure

the maintaining of the risk register accurately reflects risks and is

up to date.

Provide leadership and expert advice regarding clinical risk

management within PHL.

Develop appropriate action plans to minimise risks, including

identifying resource implications, changes in clinical practice and

administrative procedures required.

Support the Audit and Compliance team in ensuring that the

programme of clinical audit reflects key areas of safety and quality

identified from patient safety investigations, incident trends, NICE

guidance and recommendations from compliance inspections.

Support the Patient Safety Specialist in the implementation and

monitoring of key safety and quality initiatives such as Safety

Thermometer, safety huddles etc.

Coordinate within PHL systems for receiving, monitoring and

preparing responses for compliance with national guidance and

policy received from for example: NHS England, the National

Institute for Clinical Excellence, HSSIB and the CQC (not an

exhaustive list).

Provide advice to clinicians and managers within PHL to ensure

that compliance with key legislation and other regulations

affecting healthcare are understood and embedded.

Support the complaints team and services leadership team to

ensure that complaints are appropriately investigated, responded

to and that learning is embedded using datix for recording and

monitoring

Ensure that there is aggregate analysis undertaken of patient

safety, effectiveness and patient experience data e.g. incidents,

complaints, clinical audit, to ensure sharing of best practice and

that issues are escalated for improvement appropriately.

Work closely with the Patient Experience team to ensure

continuous improvement and learning from all forms of patient

feedback including direct feedback, survey feedback and friends

and family offering clinical oversight

and procedures across the organisation

Ensure that the quality management system conforms to the

requirements of ISO 9001

Ensure that the quality processes are delivering their

intended outputs

Ensure reporting on the performance of the quality

management system and on opportunities for improvement,

in particular to the board

Ensure that the integrity of the quality management system is

maintained when changes to the quality management system are

planned and implemented.

To be fully aware of and committed to all policies, procedures and

initiatives relating to Information Governance this will include,

but is not limited to: data quality improvements, confidentiality and

information security.

PHL Group was founded in 2009 by a team of experienced General Practitioners and commercial partners, driven by a clear vision to deliver high-quality healthcare services that positively impact local communities. Led by an experienced team of clinicians and healthcare leaders with extensive expertise across urgent and primary care settings,

PHL Group operates a wide range of services across the UK and internationally, including Integrated Urgent Care, GP Practices, Custody Healthcare, ADHD services, Home Visiting, and Wait Time Support.

Supported by a well-established organisational infrastructure, robust clinical governance, and industry-leading professionals, PHL Group is committed to enabling people to remain well and receive the best possible health and social care through innovation, quality, and compassion.

At the heart of everything we do are our core values Truly Care, Team First, and Pioneering Innovationmaking PHL Group a forward-thinking organisation where people are empowered to make a real difference.

Due to the high volume of applications, only shortlisted candidates will be contacted. If your application is successful, you can expect to hear from us within 2 weeks of submission.

Please note that this advert will remain open until the position is filled. Interviews will be held throughout the advertising period, so we encourage you to apply early to avoid disappointment.

Experience