Clinical Effectiveness Lead

Youll work across services supporting our BSW and STW contracts, helping ensure services meet quality requirements, national guidance and regulatory expectations.

We have an exciting opportunity for a Clinical Effectiveness Lead to join our Quality Team at HealthHero on a permanent part-time basis (0.8 FTE, 4 days per week).

This critical role will shape how safe and effective care is delivered across our urgent and integrated care services. Your expertise will help ensure we meet national standards, learn from data insights, and continuously improve how we care for patients across our Bath, Swindon & Wiltshire (BSW) and Shropshire, Telford & Wrekin (STW) contracts.

While the role operates within a hybrid working model, the successful candidate will be expected to attend either our Chippenham or Telford office two days per week, typically on Tuesdays and Thursdays, to support collaboration, stakeholder engagement, quality improvement activity and service assurance.

Youll support our Urgent Care services across both the BSW and STW localities, helping ensure services meet Schedule 4 quality requirements, national guidance and regulatory expectations, whilst promoting a learning culture focused on continuous improvement.

Please note: This role focuses on organisational assurance, standards and continuous improvement and does not involve autonomous clinical practice or prescribing.

About the RoleAs our Clinical Effectiveness Lead, youll be a key member of the Quality Team, providing expert oversight and assurance across clinical effectiveness, NICE compliance, clinical audit, evidence-based practice, and leadership across Medicines Management (including Controlled Drugs) and Infection Prevention & Control (IP&C).

Youll work across services supporting our BSW and STW contracts, helping ensure services meet quality requirements, national guidance and regulatory expectations.

Key Responsibilities - Leading a rolling programme of clinical effectiveness, Medicines Management and IP&C assurance.

About YouYoull be a registered healthcare professional (NMC or HCPC) with experience working at a senior or specialist level in clinical governance, quality, audit or service improvement.

Our ideal candidate will be able to demonstrate:

Experience in urgent or integrated care settings, or working with NHS contractual quality frameworks, is desirable.

About UsOur Integrated Urgent Care (IUC) service supports patients registered with a GP across Bath and North East Somerset, Swindon and Wiltshire, as well as Shropshire, Telford and Wrekin.

HealthHero exists to simplify healthcare and improve lives by making care feel instant, intelligent and human.

HealthHero is Europes largest digital health provider, delivering 4 million consultations per year. But were just getting started. Weve built a seamless digital clinic that brings body and mind together from GP appointments and mental health support to long-term condition management. By sitting behind the worlds leading insurers and employers and supporting public health systems, we make it easier for millions of people to get the care they need, exactly when they need it.

We are a high-growth, capital-backed business with a sophisticated scale strategy. Our team is a unique blend of digital pioneers, management consultants, creatives and industry-leading clinical experts.

We arent just digitising appointments; were building the next generation of healthcare. Were creating an AI-powered, always-on ecosystem that learns from every interaction to shift the needle from reactive treatment to proactive, sustainable health.

At HealthHero, we are digital when it should be and human where it counts. Join us, and help build a next generation health system the world is waiting for.

What We Offer - Competitive salary of up to £55,000 per annum FTE (pro rata)

ApplyIf you would like to make a difference within a dynamic and rewarding healthcare environment, we would love to hear from you.

To arrange an informal conversation before submitting your application, please contact our Recruitment Team at recruitment-team@healthhero.com.

Closing date: Monday 7th September 2026

Please note that we reserve the right to close this advertisement early should sufficient applications be received in advance of the closing date.

Equality, Diversity and InclusionIn line with our commitment to Equality, Diversity and Inclusion, we welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We are a Disability Confident Employer and are committed to making reasonable adjustments throughout the recruitment process where required.

Privacy NoticeHealthHero is committed to protecting and respecting your privacy. Information submitted as part of your application will be processed in accordance with our Candidate Privacy Notice.

Please see our Privacy Policy for further information: HealthHero Privacy Policy

SafeguardingHealthHero is committed to safeguarding and promoting the welfare of patients, colleagues and communities.

Please see our safeguarding information for further details: HealthHero Safeguarding Information.

Our Integrated Urgent Care (IUC)is a service offered to patients who are registered with a General Practitioner across Bath and North East Somerset, Swindon and Wiltshire, as well as Shropshire, Telford and Wrekin.

HealthHero is Europe's largest digital clinic, serving healthcare institutions and patients across France, Germany, UK, and Ireland. We cover 30 million lives, workwith3,000+clinicians, and conductover4 million consultations annually. HealthHero meets whole health needs, from preventative care to chronic disease management. Digital where it should be, human where it counts, were simplifying healthcare and improving lives.

Experience